Hi, I’m
Celeste Hendricks
Saint Joseph ,MO
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Marriott Fairfield Inn
Front Desk Receptionist
02.2023 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Pizza Hut
Shift Manager
08.2019 - 10.2022
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
Central High School2602 Edmond Saint Joseph, MO 64501
High School Diploma
05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Proficient typing skills 40 WPM
- Problem-solving skills
- Work Prioritization
- Task Delegation
- Computer Proficiency
- Office Organization
- Sensitive information handling
Timeline
Front Desk Receptionist
Marriott Fairfield Inn
02.2023 - Current
Shift Manager
Pizza Hut
08.2019 - 10.2022
Central High School
High School Diploma
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