CELESTE MIRANDA
Dallas,TX
Summary
Dedicated, compassionate, and motivated professional seeking a new job opportunity to broaden experience in the Behavioral Health field. Possessing a strong educational background and unwavering commitment, the goal is to provide exceptional assistance to individuals and families in need. Skilled in assessing unique circumstances, identifying available resources, and creating comprehensive action plans, committed to delivering the utmost support. Demonstrated ability to work independently and collaboratively with diverse stakeholders, ensuring optimal outcomes for those served.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Referral Coordinator - Remote
Texas Health Resources
08.2019 - Current
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed and completed 20+ referrals daily
- Scheduled appointments with specialists on behalf of clients.
- Assisted with completion of referral forms and verified data accuracy and completion
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Processed referral requests from patients, doctors and other health care professionals.
- Provided information to patient regarding referrals
Research Assistant Intern
Callier Center for Communications Disorders
01.2024 - 05.2024
- Contributed to the successful completion of research projects by collaborating effectively with team members.
- Streamlined data entry processes for increased efficiency and accuracy in results reporting.
- Managed laboratory inventory effectively, reducing waste and optimizing resource usage.
- Promoted adherence to ethical standards throughout all phases of the research process by following institutional guidelines rigorously.
- Coordinated schedules and logistics for participant recruitment efforts, ensuring timely progress toward study goals.
- Consistently updated knowledge on relevant subject matter through regular participation in workshops, seminars, and professional development opportunities.
- Attended meetings and presentations to learn project details.
Front Desk Coordinator
Texas Brain and Spine
01.2017 - 07.2019
- Answered telephone calls on a multi-line phone system.
- Verified patient demographic information, copied documentation and directed to provided information.
- Generated streamlined system of organized patient and client accounts through integrating computer and spreadsheet use
- Verify insurance and confirm patient appointments
- Prep charts
Senior Caregiver
Three Forks Senior Living
01.2016 - 01.2017
- Assisted patients with daily functions
- Ensured safety and well-being of patients
- Provided compassionate and patient-focused care to cultivate well-being.
Senior Caregiver
Brookdale Assisted Living
10.2015 - 01.2016
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Completed regular check-ins and progress report for each client.
Caregiver
Med Tech, Arabella Athens
08.2015 - 12.2015
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Took and recorded patients' temperature, pulse, and blood pressure
- Monitored patient reactions to drugs and documented when and if patient took their medications
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
Front Desk Receptionist
Allstate
08.2014 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Master of Social Work - Social Work
The University of Texas At Arlington
Arlington, TX05-2027
Bachelor of Science - Psychology
The University of Texas At Dallas
Richardson, TX12.2024
Associates Degree - Psychology
Trinity Valley Community College
Athens, TX08.2022
High School Diploma - undefined
Crandall High School
Crandall, TX2015
Skills
- Patient Data Management Systems
- Coordinating Care
- Research
- Exceptional communication skills
- Navigating multiple systems & Keyboarding
- HIPAA Regulations
- Patient Safety
- Care Coordination
- Encouragement and Motivation
- Patient Referral
- Health Plan Benefits
- Risk Management
- Time Management
- Behavioral Health
- Customer service
- Pre-authorizations
- Medical terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Adult Mental Health First Aid , National Council for Behavioral Health - June 24, 2021- June 24, 2023
Timeline
Research Assistant Intern
Callier Center for Communications Disorders
01.2024 - 05.2024
Referral Coordinator - Remote
Texas Health Resources
08.2019 - Current
Front Desk Coordinator
Texas Brain and Spine
01.2017 - 07.2019
Senior Caregiver
Three Forks Senior Living
01.2016 - 01.2017
Senior Caregiver
Brookdale Assisted Living
10.2015 - 01.2016
Caregiver
Med Tech, Arabella Athens
08.2015 - 12.2015
Front Desk Receptionist
Allstate
08.2014 - 08.2015
High School Diploma - undefined
Crandall High School
Master of Social Work - Social Work
The University of Texas At Arlington
Bachelor of Science - Psychology
The University of Texas At Dallas
Associates Degree - Psychology
Trinity Valley Community College
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