Celeste Norvell
Hillside
Summary
With over 20 years of experience, including a key role at Walmart, I excel in customer service and financial record-keeping. Demonstrated success in reducing cash discrepancies and enhancing customer satisfaction through efficient service and problem resolution. Skilled in cash handling and staff training, I bring a proven track record of achieving and exceeding employer expectations.
Overview
13
13
years of professional experience
Work History
Cashier
Dollar General
10.2016 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Manager
Walmart
03.2013 - 09.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
Cash Office Specialist
Target
03.2005 - 02.2012
- Maintained accurate records of all financial activities, ensuring compliance with company policies and local regulations.
- Assisted management with budget preparation by providing detailed financial reports and analysis on a monthly basis.
- Reduced discrepancies in daily cash reports by closely monitoring transactions and conducting thorough reconciliations.
- Developed strong relationships with banking partners, facilitating smooth transactions and prompt deposit processing times.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
Accounting - Accounting And Finance
Midwestern Career College
9730 S Western06-2017
No Degree - Accounting
Northwestern Business College
4839 N. Milwaukee Ave06-2000
Skills
- Staff training
- Financial record keeping
- Cash handling expertise
Customer service professional with 20 years of experience providing friendly, courteous service in
- Refund handling
- Cash drawer balancing
- Bank deposit preparation
Timeline
Cashier
Dollar General
10.2016 - 10.2017
Customer Service Manager
Walmart
03.2013 - 09.2016
Cash Office Specialist
Target
03.2005 - 02.2012
Accounting - Accounting And Finance
Midwestern Career College
No Degree - Accounting
Northwestern Business College
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