Celeste Ontiveros
OneMain Financial
11
years of professional experience
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Work History
Sales Associate
10 Months- Contact customers through outbound calls and respond to inbound inquiries to enhance engagement and drive sales, or reach out via text
- Communicate with dealer and merchants in handling escalated situations
- Assist customers with finalizing/ securing auto loans
- Guide potential customers with starting online portals
- Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
- Maintain awareness of company policies and procedures, federal / state laws and provide guidance to other team members to ensure compliance
- Actively market and sell OneMain lending products during finalization of loan/ closing call.
- Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
Appointment Scheduler
1 Year 3 Months- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Reviewed patient medical history documents prior to appointment scheduling.
- Maintained accurate records of patient appointments in computer system.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Conducted outbound calls to remind patients of upcoming appointments.
- Coordinated with other departments within the practice to ensure timely patient care.
- Input patient data into the electronic health record system.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Customer Service Representative
4 Years 8 Months- Managed inbound calls from members, ensuring high professionalism and service quality.
- Answered member inquiries using pre-scripted responses for efficiency.
- Facilitated comparison and enrollment of members into health insurance plans during peak season.
- Completed basic claims training to enhance service capabilities.
- Directed calls to relevant departments to address member inquiries.
- Adjusted lines of business based on operational needs to improve service delivery.
- Assisted supervisors in training new hires during nesting phase for seamless integration.
Sales Support
3 Months- Managed cash transactions and operated cash register efficiently.
- Executed sales by ringing up customers accurately.
- Sampled new products on sales floor to drive customer engagement.
- Replenished product inventory to ensure availability and visibility.
- Achieved sales goals consistently through effective communication and service.
- Set up seasonal displays to enhance visual merchandising.
Cashier
4 Months- Processed customer's food orders efficiently while maintaining accuracy and speed.
- Handled cash transactions and completed customer checkouts promptly.
- Sampled new food items to enhance customer experience and feedback collection.
- Prepared food and beverages according to established standards for quality.
- Cleaned and sanitized workstations to uphold health and safety regulations.
- Closed register daily, ensuring accurate reconciliation of cash and sales records.
Courtesy Clerk
1 Year 3 Months- Facilitated grocery bagging for customers to enhance shopping experience.
- Assisted visually impaired customers in gathering items throughout store.
- Returned unwanted items to shelves and discarded damaged products.
- Gathered carts from parking lots to maintain store organization.
- Helped elderly customers load groceries into vehicles for convenience.
- Coordinated transportation requests with Uber, Lyft, and taxi services.
Education
High School Diploma
Skills
Appointment scheduling
Multitasking with multiple systems
Data entry
Patient communication
High volume call handling
Microsoft Office
Customer service
Timeline
Sales Associate
OneMain Financial
08.2025 - 06.2026Read More
Appointment Scheduler
Maximus/ Triwest Healthcare Alliance
01.2024 - 04.2025Read More
Customer Service Representative
Maximus Federal
09.2018 - 05.2023Read More
Sales Support
Bath and Body Works, Limited Brands
10.2017 - 01.2018Read More
Cashier
Wetzels Pretzels
10.2016 - 02.2017Read More
Courtesy Clerk
Fry's Food And Drug
07.2015 - 10.2016Read More
Tempe High School
High School Diploma
Read More
References
Elsa Pacheco
(602) 606- 9216
Diana Antunez
(602) 687- 2935
Arianne Basham
(814) 282- 9714
Education and Training
other