Raven Planman
Perry Hall,MD
Summary
Enthusiastic professional with a background in retail and reception/admin management. Recognized for exceptional time management and multitasking abilities, ensuring smooth operations while enhancing customer experiences.
Overview
12
12
years of professional experience
Work History
Sales Associate
Sneaker Store
Baltimore, MD
01.2024 - Current
- Assisted customers in selecting products, providing personalized recommendations based on preferences.
- Processed transactions accurately, ensuring a smooth and efficient checkout experience.
- Maintained merchandise displays, organizing products to enhance visual appeal and accessibility.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Managed inventory levels, conducting regular stock checks and replenishing as needed.
- Handled customer inquiries and resolved complaints effectively to maintain positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
Sally's Beauty Supply
Rosedale, MD
03.2017 - 02.2024
- Trained new associates on store policies, product knowledge, and customer service techniques.
- Implemented promotional strategies to increase foot traffic and boost sales during events.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Receptionist/Pest Control Technician
Home Paramount
Baltimore, MD
12.2020 - 12.2023
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow efficiency and response times.
- Assisted in training new staff on reception protocols and customer service standards.
- Maintained accurate records of client interactions and appointments using office management software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
Restaurant Hostess
Hightopps Backstage Grille
Timonium,md
06.2019 - 09.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Assisted in training new hostesses on procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Restaurant Hostess
Pizza Hut
Baltimore, MD
01.2016 - 08.2016
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with management to improve guest flow during peak hours.
- Implemented strategies to enhance overall dining experience based on feedback received.
- Answered customer questions about hours, seating, and menu information.
Hairstylist
Hair Cuttery
Glen Burnie, MD
03.2014 - 05.2015
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Executed a variety of hair cutting techniques tailored to individual client preferences.
- Maintained cleanliness and organization of workstation, adhering to health and safety standards.
Education
Certificate -
Empire Beauty School
Glen Burnie, MDHigh School Diploma -
Perry Hall High School
Perry Hall, MD06.2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Store opening and closing
- POS system operation
- Reception management
- Multi-line phone operation
- Appointment setting
- Payment collection
- Appointment scheduling
- Scheduling appointments
- Visitor access management
Timeline
Sales Associate
Sneaker Store
01.2024 - Current
Receptionist/Pest Control Technician
Home Paramount
12.2020 - 12.2023
Restaurant Hostess
Hightopps Backstage Grille
06.2019 - 09.2019
Sales Associate
Sally's Beauty Supply
03.2017 - 02.2024
Restaurant Hostess
Pizza Hut
01.2016 - 08.2016
Hairstylist
Hair Cuttery
03.2014 - 05.2015
Certificate -
Empire Beauty School
High School Diploma -
Perry Hall High School