Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Celeste Robinson

Mesa,AZ

Summary

  • 4+ years in customer service, and 1.5 years of airline experience.
  • Excellent safety, attendance, and work record.
  • Ability to work well with others with minimal supervision.
  • Ability to work under pressure while having adverse weather conditions.
  • Ability to bend, squat, and lift over 50 lbs frequently.
  • Valid drivers license with a clean driving record
  • Flexible work schedule (days, nights, holidays, mandatory shift, ETC).
  • Ability to produce efficient quality work, under pressure, and provide a safe work environment for myself and my coworkers
  • Willing to relocate

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Piedmont Airlines
Phoenix, AZ
09.2023 - Current
  • Reliable for ensuring the proper number of passengers is on board, and there are no safety breaches.
  • Ensuring flights are on time with a strict timeline, while also providing extra assistance for passengers who are in need of special services.
  • Report daily to management for flight loads and operational numbers.
  • Working efficiently with other airlines and other agencies within the airport.
  • Fixing complex ticket issues, resolving misconnected passengers, while providing excellent customer service. As well as working with complex computer systems, and learning how to navigate different systems.
  • Adhering and reassuring that others are in compliance with homeland security regulations.
  • Mentoring new employees, and demonstrating integrity and leadership. Explaining the process of boarding a flight, deplaning, and all rules and policies.
  • Getting recognition by coworkers and upper management for dedication to my workplace.

Server and Bartender

Fiesta Mexicana Restaurant
Mesa , AZ
01.2023 - 04.2024
  • Assigned customers to a table suitable for their needs.
  • Worked with customers to provide accurate orders to fit their allergies, if they had any. Provided speedy and great customer service for new and returning customers to ensure an enjoyable visit.
  • Worked with POS computer systems to place orders and handle proper amounts of money.
  • Efficiently worked well with others as a team.

Customer Service Clerk

QuikTrip
Gilbert , AZ
04.2021 - 03.2023
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Managed large amounts of cash for registers and lottery machines.
  • Restocked merchandise and handled delivery check-in from large merchandise handlers.
  • Maintained a clean environment for all.

Education

High School Diploma -

Primavera
Chandler, AZ

Skills

  • Issue documentation
  • Customer service
  • Time management
  • Conflict resolution
  • Outstanding communication skills
  • Adaptability and flexibility
  • Empathetic and genuine
  • Decision-making
  • Multitasking and organization
  • Technical troubleshooting
  • Needs assessment
  • Customer complaint resolution
  • Team collaboration
  • Reliability and punctuality
  • Public speaking
  • Leadership
  • IT skills
  • Jet Bridge operator

Certification

  • Criminal Justice Certifications
  • First Aid/ CPR
  • Federal Background check
  • City of Phoenix security clearance
  • U.S customs and boarder protection seal
  • Jet Bridge operations and safety protocols

Accomplishments

  • 3.0 GPA
  • Honors Society Metal

Languages

Spanish
Limited

Timeline

Customer Service Agent

Piedmont Airlines
09.2023 - Current

Server and Bartender

Fiesta Mexicana Restaurant
01.2023 - 04.2024

Customer Service Clerk

QuikTrip
04.2021 - 03.2023

High School Diploma -

Primavera

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Celeste Robinson