Celeste Seaman
Wichita,KS
Summary
Proven Title Clerk at Walser Auto Campus, adept in title processing and file management, enhanced customer satisfaction through meticulous accuracy and exceptional communication. Successfully resolved discrepancies and streamlined documentation processes, demonstrating multitasking abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Title Clerk
Walser Auto Campus
10.2023 - Current
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Service Coordinator
Walser Auto Campus
08.2021 - 10.2023
- Coordinated and monitored service activities to confirm work met all requirements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
Customer Service Coordinator
TJ Maxx
07.2018 - 01.2021
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Derby High School
Derby, KS05-2019
Skills
- File management
- Accuracy and precision
- Deadline management
- Excellent communication
- Multitasking Abilities
- Professionalism
- Problem-solving aptitude
- Customer focus
- Customer service
- Microsoft outlook, word, and Excel
Timeline
Title Clerk
Walser Auto Campus
10.2023 - Current
Service Coordinator
Walser Auto Campus
08.2021 - 10.2023
Customer Service Coordinator
TJ Maxx
07.2018 - 01.2021
High School Diploma -
Derby High School
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