Celeste Velasquez
San Antonio,TX
Summary
Adept at driving sales and enhancing customer experiences, I honed my cash management and empathy skills at Bill Miller BBQ, mentoring staff and resolving complaints with professionalism. My approach blends sales expertise with exceptional service, significantly improving team performance and customer satisfaction. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Cashier
Bill Miller BBQ
San Antonio, TX
05.2023 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained work area and kept cash drawer organized.
- Answered customer questions and provided store information.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX06-2023
Skills
- Sales expertise
- Cash handling and management
- Empathy and patience
- Time management skills
- Customer service excellence
- Clear communication
- Multitasking and organization
- Staff mentoring
- Team collaboration
- Product recommendations
- Retail merchandising
Languages
English
Professional
Spanish
Professional
Affiliations
- Spends time in gym
- Likes to paint
Timeline
Cashier
Bill Miller BBQ
05.2023 - Current
High School Diploma -
South San Antonio High School
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