Celeste E. Ortiz
Salinas,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Credit Consultant Services
01.2023 - Current
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Received payment and posted to appropriate customer accounts.
- Reviewed accounts to determine payment plan compliance.
- Prepared documentation required for collection and repossession activities.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Negotiated rates with customers and entered payments into accounting system.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Developed and documented collection procedures and policies to comply with government regulations.
- Negotiated to collect balance in full.
Business Administrative Assistant
Madonna Gardens Assisted, Memory
04.2019 - 06.2020
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Investigated and analyzed client complaints to identify and resolve issues.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments and meetings for management team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Specialist
Sprint Mobile
02.2018 - 03.2019
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed and implemented sales strategies to increase profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Arts - Political Science
University of California Santa Cruz
Santa Cruz, CAAssociate of Arts - Political Science & Sociology
Hartnell College
Salinas, CAHigh School Diploma -
Temple Philadelphia Christian Academy
Salinas, CASkills
- Analytical and Critical Thinking
- Debt Repayment Negotiation
- FDCPA Compliance
- Call Center Background
- Cash Flow and Financial Analysis
- Correspondence Sorting and Filing
- Multi-Line Telephone Skills
- Organization and Efficiency
- Computer Proficiency
- Reliable and Punctual
- Bilingual (Spanish & English)
- Multitasking and Prioritization
- Data Recording
- Verbal and Written Communication
- Confidentiality and Data Protection
- Relationship Building
Timeline
Collections Specialist
Credit Consultant Services
01.2023 - Current
Business Administrative Assistant
Madonna Gardens Assisted, Memory
04.2019 - 06.2020
Sales Specialist
Sprint Mobile
02.2018 - 03.2019
Bachelor of Arts - Political Science
University of California Santa Cruz
Associate of Arts - Political Science & Sociology
Hartnell College
High School Diploma -
Temple Philadelphia Christian Academy
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