Celestial Fenter
Petersburg
Summary
Organized Administrative Support Assistant known for high productivity and efficient task completion. Specialize in data management, scheduling coordination, and document preparation. Excel in communication, problem-solving, and time management skills to effectively meet deadlines and support office operations. Orderly and committed, offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
21
21
years of professional experience
4017
4017
years of post-secondary education
Work History
Office Assistant
Alaskan Quota & Permits LLC
Petersburg
03.2025 - Current
- Answer business telephones, emails & texts promptly
- Purchase card holder
- Update WIX website builder
- Handled incoming calls, directing inquiries to appropriate personnel
- Assisted with special projects as needed by researching information on the internet or through other sources
- Responsible for incoming and outgoing mail and packages, including preparation for shipping
- Prepare listing/sales write ups for vessels & commercial fishing permits
- Download and prepare state and federal commercial fishing forms for clients
- Notary Agent
- Daily bank deposits
- Create Excel spreadsheets for tracking client sale commitments
- Create closing statements & scan files
- Assisted in maintaining office inventory and purchased supplies as needed
Administrative Support Assistant
USDA Forest Service
Petersburg
02.2024 - Current
- Organized and maintained filing systems, both electronic and paper-based.
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Maintained spreadsheets for tracking data.
- Scheduled meetings, appointments, and travel arrangements for the District Ranger and other district staff.
- Maintained stock of office, mailing, and bunkhouse supplies; placed orders when necessary.
- Greet visitors in a friendly, professional manner; provide information and assistance as needed.
- Directed customer inquiries to appropriate department personnel.
- Assisted with community outreach events i.e. Smokey's 80th Birthday Party, 4th of July parade, USDA Sprouts after-school program, district visitations from classrooms, Capitol Christmas tree scavenger hunt & ornament workshops
- Paycheck8 super user, FMMI access, Mercury, subsistence data base, Recreation.gov-The Hub, ERS, IQMIS
- Bunkhouse & Fleet POC
- Purchase card holder
- 2024 Safety Committee member
- 2024 Annual Admin Meetings Committee
Owner/Operator
The Nail Emporium
Petersburg
11.2015 - Current
- This is a small business that I own and operate on the weekends and evenings. I am a licensed nail technician.
- I maintain the salon space, answer client calls, book appointments, perform nail services, order supplies and merchandise, pay invoices, do monthly bookkeeping, and handle all other daily operations.
Customer Service Representative
USDA Forest Service
Petersburg
05.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding trails, cabins, maps, subsistence fisheries, and timber applications.
- Helped visitors with general information regarding the town of Petersburg, the Alaska region, and the Tongass National Forest.
- Mail/Freight outgoing and receiving.
- Generate and process daily cabin reports.
- Maintain a daily log of trip plans and tailgate safety reports.
- Purchase card holder
- Subsistence permit issuer
- ERS collection officer
- Received bunkhouse reservations
- Maintained district scrapbook.
New Accounts Representative
First Bank
Petersburg
11.2020 - 04.2023
- Greeted and welcomed customers to the bank.
- Assisted customers in completing new account paperwork accurately.
- Provided customers with information on financial products and services offered by the bank.
- Processed customer deposits, withdrawals, transfers, loan payments, and other transactions.
- Verified customer identification documents for compliance with Bank Secrecy Act regulations.
- Researched customer inquiries regarding accounts, transactions, fees and services.
- Performed data entry of new accounts into banking system database.
- Advised customers on appropriate banking products to meet their needs.
- Reviewed existing accounts for accuracy and completeness of documentation.
- Followed up with customers regarding outstanding account balances or discrepancies.
- Reconciled daily transaction batches ensuring all entries are accurate.
- Answered incoming calls from customers related to their accounts.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- File maintenance.
- Mail processing, sending, and receiving.
- Office machinery maintenance.
- General data entry.
- Weekly payment of branch invoices.
- Responsible for inventorying, purchasing, and stocking all branch supplies.
- City Cargo and Alaska Air Cargo freight shipping and receiving.
- New hire interviewing, onboarding, and training.
- Cash-handling, vault, and ATM balancing; wire transfer processing; account verifications for HUD housing; and check ordering.
- Managed the ordering of currency from the Federal Reserve.
Financial Services Representative
ALPS Federal Credit Union
Petersburg
02.2017 - 11.2020
- New account processing, account maintenance, troubleshooting problematic accounts, account research, account transactions; online account processing and setup.
- Processing consumer loan applications and documentation; loan payment processing.
- Cash handling, vault, and ATM reloading/balancing; vault opening.
- Mail processing and answering telephones.
- File preparation, processing, and maintenance.
- DMV title work processing.
- Guest speaker and booth volunteer at local high school financial fair, 2019-2020.
Bartender
Kito's Kave Bar & Liquor Store
Petersburg
05.2006 - 06.2020
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties, including set up, preparing cash drawers, restocking supplies, and taking inventories.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Served high customer volumes during special events and holidays.
- Followed alcohol awareness protocols for customer de-escalation.
- Head bartender from 2010-2015.
- TAPS/Alaska CHARR certified, current.
Fisheries Technician II
Alaska Department of Fish and Game
Petersburg
05.2005 - 08.2010
- Conducted field sampling of salmon, using beach seines and dip nets; data maintenance.
- Attended dockside deliveries; collected data from fishermen.
- Maintained office and field equipment for use in the collection of data and data entry.
- Dockside fish and crab sampling for data collection.
- Biological data shipping.
- Worked on Commercial Salmon, Chatham Sablefish, and Commercial Crab programs.
Education
Certificate of Technical Studies - Nail Technology/Cosmetology
Hair We Are Beauty Academy
North Bend, ORHigh School Diploma -
North Bend High School
North Bend, ORSome College (No Degree) - General Studies
Southwestern Oregon Community College
Coos Bay, ORSkills
- Hardworking, detail-oriented professional who has over 25 years of work experience in all types of positions, not limited to office, clerical, or administrative roles
- Mac, PC, printer, keyboard, 10-key, fax, and typewriter proficient
- data entry
- Digital and paper file management
- Telephones
- Excel, Teams, Outlook, Docu-sign, Canva, WIX and Zoom experience
- Advanced skill set in customer service
- Natural problem solver
Affiliations
- Sunset Condos HOA - President March 2022 to October 2024
- Sunset Condos HOA - Secretary/Treasurer October 2024 to current
- WAVE - Treasurer February 2020 to March 2024
Education and Training
other,other,other
Timeline
Office Assistant
Alaskan Quota & Permits LLC
03.2025 - Current
Administrative Support Assistant
USDA Forest Service
02.2024 - Current
Customer Service Representative
USDA Forest Service
05.2023 - 02.2024
New Accounts Representative
First Bank
11.2020 - 04.2023
Financial Services Representative
ALPS Federal Credit Union
02.2017 - 11.2020
Owner/Operator
The Nail Emporium
11.2015 - Current
Bartender
Kito's Kave Bar & Liquor Store
05.2006 - 06.2020
Fisheries Technician II
Alaska Department of Fish and Game
05.2005 - 08.2010
Certificate of Technical Studies - Nail Technology/Cosmetology
Hair We Are Beauty Academy
High School Diploma -
North Bend High School
Some College (No Degree) - General Studies
Southwestern Oregon Community College