Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Celestina Rodriguez

Aliso Viejo,CA

Summary

Refined and dedicated hospitality professional with over nine years of front-of-house experience in high-volume and upscale dining environments. Demonstrates exceptional attention to detail, strong wine and alcohol knowledge, and expert-level multitasking in fast-paced, guest-focused settings. Passionate about delivering elevated guest experiences through upselling techniques, precise service execution, and seamless team collaboration. Eager to bring professionalism, enthusiasm, and fine dining standards to an exceptional restaurant team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

The Cheesecake Factory
04.2022 - Current
  • Delivered outstanding guest service in a high-volume setting while managing up to 8-table sections.
  • Demonstrated strong knowledge of food, wine, spirits, and ingredients to assist with guest selections and upsell premium items.
  • Recognized for precise attention to detail in customizing orders and ensuring dietary needs were met.
  • Led food running and expediting duties, ensuring accurate and timely delivery with minimal error.
  • Maintained polished presentation and adherence to corporate service standards at all times.
  • Memorized and confidently guided guests through a 20-page menu featuring over 250 items.
  • Utilized suggestive selling techniques to increase average check size and promote specials.
  • Processed accurate billing, handled multiple forms of payment, and closed tabs efficiently.

Front Desk Agent

Pacific Palms Resort
07.2021 - 03.2022
  • Served as the face of a luxury resort brand by warmly welcoming guests and providing seamless check-in/check-out experiences.
  • Accommodated 30+ arriving guests daily
  • Promoted resort packages and upgraded stays through proactive upselling and concierge-level service.
  • Maintained composure under pressure during peak hours and high guest volume.

Barista

Porto’s Bakery
04.2019 - 04.2021
  • Delivered high-quality guest experiences by crafting specialty beverages with consistency and precision.
  • Consistently made 70 drinks per hour
  • Educated guests on drink pairings, flavor profiles, and roasting methods to enhance customer engagement.
  • Collaborated with team members to optimize flow and manage volume efficiently.
  • Trained new hires on POS systems, coffee equipment operation, and service protocols.

Head Server

Katsunori Sushi
07.2014 - 04.2018
  • Oversaw dinner service team, mentoring new servers on luxury dining standards and protocol.
  • Demonstrated advanced knowledge of sake, wine, and Japanese cuisine to assist guests and drive sales.
  • Provided specialty service during private parties of 40+
  • Balanced cash register and reconciled receipts with speed and accuracy.
  • Developed organizational systems for smooth execution of high-volume to-go orders.
  • Maintained calm, polished demeanor in a fast-paced environment while supporting kitchen coordination.

Education

Real Estate License -

CA Realty Training
California
08.2025

Skills

  • Wine & Alcohol Knowledge
  • Upselling & Sales Strategy
  • High-Volume Multitasking
  • Attention to Detail
  • Guest Experience Excellence
  • Leadership & Team Training
  • POS System Proficiency
  • Communication & Conflict Resolution
  • Time Management & Table Rotation
  • Exceptional customer service
  • Guest engagement
  • Strong work ethic
  • Hospitality service expertise
  • Detail-oriented
  • Strong communication skills

Certification

  • ServSafe Food Handlers Certified
  • CA Responsible Beverage Service (RBS) Certified
  • Barista Training Certified

Timeline

Server

The Cheesecake Factory
04.2022 - Current

Front Desk Agent

Pacific Palms Resort
07.2021 - 03.2022

Barista

Porto’s Bakery
04.2019 - 04.2021

Head Server

Katsunori Sushi
07.2014 - 04.2018

Real Estate License -

CA Realty Training

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Celestina Rodriguez