Celia Bilicki
Round Rock
Summary
Accomplished Lead Medical Assistant with a proven track record at Advanced Pain Care Clinic, showcasing expertise in phlebotomy and patient care coordination. Excelled in clinical leadership and team building, significantly enhancing patient satisfaction and service quality. Skilled in HIPAA compliance and medical office administration, adept at mentoring staff and streamlining operations for efficiency.
Overview
5
5
years of professional experience
Work History
Lead Medical Assistant
Advanced Pain Care Clinic
09.2021 - 01.2024
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
Shift Lead
Maggie Moo's
07.2019 - 07.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Medical Assistant -
CyberTex
Austin, TX2021
Highschool Deploma -
Round Rock Highschool
Round Rock, TX03.2020
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Staff oversight
- Medical office administration
- Phlebotomy expertise
- Team building and supervision
- Critical thinking
- Patient care coordination
- Inventory and supply management
Timeline
Lead Medical Assistant
Advanced Pain Care Clinic
09.2021 - 01.2024
Shift Lead
Maggie Moo's
07.2019 - 07.2021
Medical Assistant -
CyberTex
Highschool Deploma -
Round Rock Highschool
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