Celia Zamora
GRAND PRAIRIE TX,TX
Summary
Reliable Assistant Manager with 8+ years of experience in property operations and tenant support. Skilled in communication, team collaboration, and problem solving. Known for coordinating maintenance, resolving complaints, and keeping records accurate to support smooth day-to-day operations.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Assistant Manager
Touchstone Property management
Carrollton, Texas
09.2025 - 10.2026
- Coordinated resident communication and resolved complaints to improve satisfaction and retention.
- - Managed tenant inquiries and followed up on service needs to enhance resident experience.
- - Assisted with rent collection and updated accounts to maintain accurate financial records.
- - Arranged maintenance schedules with vendors and staff.
- - Checked lease files and occupancy records for accuracy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Capstone Real State Services, Inc
Irving, Texas
01.2022 - 06.2025
- Coordinated tenant requests and service follow-up
- Scheduled maintenance work with vendors and staff
- Supported rent collection and account tracking
- Handled resident communication and complaint resolution
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed lease documents and occupancy records
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Dallas Higth School
Dallas, TX01-1990
Skills
- Occupancy management
- Rent collection
- Maintenance coordination
- Tenant relations
- Complaint handling
- Issue resolution
- Dispute resolution
- Customer support
- Detail orientation
- Multitasking
- Teamwork
- Effective communication
- Community outreach
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Touchstone Property management
09.2025 - 10.2026
Assistant Manager
Capstone Real State Services, Inc
01.2022 - 06.2025
High School Diploma -
Dallas Higth School