Job Search Status
Open to workDesired start date: Immediately
Open To Work
Celina A. Hernandez
El Paso,TX
Work Preference
Summary
Seeking to integrate my 9+ years of exceptional customer service in restaurant management towards an opportunity to work as a Medical Receptionist. Focused on maintaining a professional and collaborating atmosphere for employees.
Diligent Desired Position with background in managing patient accounts and resolving billing issues. Successfully facilitated communication between patients and insurance companies, ensuring accurate and timely processing of claims. Demonstrated strong analytical skills and attention to detail in financial record-keeping and patient support.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Patient Account Representative
El Paso Children's Hospital
El Paso, TX
08.2025 - Current
- Processed patient accounts efficiently, ensuring accuracy in billing and collections.
- Coordinated insurance verification and eligibility checks to streamline patient access to services.
- Resolved billing inquiries, enhancing patient satisfaction through effective communication and support.
- Collaborated with clinical staff to optimize the revenue cycle management process, reducing discrepancies.
- Led initiatives to improve data entry processes, resulting in reduced errors and increased productivity.
Access Patient Associate
El Paso Childrens Hospital
02.2024 - 08.2025
- Assisting patients with the upmost respect and quality care
- Registering and verifying each patient’s insurance
- Imputing patients’ information in a timely matter to receive medical attention.
- Maintaining a steady rate at a high-volume patient intake department.
- Concentrating on providing quality customer service to every patient.
- Collecting copays and payments for patients for services that are rendered.
- Registering patients for both lab work and HMOC appointments.
- Interacting with patients’ family to obtain consent for treatment, to complete our admission forms.
Front Desk\Financial Advisor\ Treatment Coordinator
High Desert Oral & Facial Surgery
10.2023 - 02.2024
- Registering New Patients and established patients
- Creating Surgery treatment plans for patients
- Handling a patient intake of 30+ daily
- Reviewing insurance coverage with every patient
- Coordinating surgery and consultation appointments
- Completing all Medical Administrative duties while maintain a steady flow for our doctors and medical assistants.
Restaurant Manager
Kona Grill
06.2014 - 01.2021
- Supervised former employers’ schedules
- Hired, trained, and coached future employees
- Exceeded monthly goal sales
- Focused on staff members training in customer service
- Crossed trained staff to perform effectively in all positions
- Understanding and creating yearly revenue charts
- Placing supply and liquor orders
Medical Assistance/ Receptionist
HealthMasters
04.2010 - 01.2014
- Always maintained and practiced HIPPA
- Managed inventory and supplies.
- Verified patients’ insurance and payment plan
- Assisted patients with every area of care my certification allowed
- Patient preparation
- Scheduling appointments
Retail Manager
BeBe Sports
09.2006 - 01.2009
- Analyzed sales data, and recorded profit and loss throughout the years
- Recruited and trained staff members.
- Coordinated schedules for the employees
- Prepared daily goals for each employee and monthly goals for the store
- Monitored sales transactions
Skills
Operations management
Microsoft Office (Word, Excel, Power Point)
Team Leadership
Cerner
In-store logistics
Accounting operations
Square POS system
Staff Training
Motivational leader
Completed generous amounts of customer service modules
HIPAA compliance
Insurance verification
Insurance billing
Strong empathy
Team collaboration
Verbal and written communication
Education
High School Diploma -
Montwood High School
El Paso, TX 2008.08 - 2003.05
Associate Of Applied Arts - Education
El Paso Community College
El Paso, TX 2008.08 - 2011.12
Speech Pathology
The University of Texas At El Paso
El Paso, TX 05.2011 - 01.2014
Timeline
Patient Account Representative
El Paso Children's Hospital
08.2025 - Current
Access Patient Associate
El Paso Childrens Hospital
02.2024 - 08.2025
Front Desk\Financial Advisor\ Treatment Coordinator
High Desert Oral & Facial Surgery
10.2023 - 02.2024
Restaurant Manager
Kona Grill
06.2014 - 01.2021
Speech Pathology
The University of Texas At El Paso
05.2011 - 01.2014
Medical Assistance/ Receptionist
HealthMasters
04.2010 - 01.2014
High School Diploma -
Montwood High School
2008.08 - 2003.05
Associate Of Applied Arts - Education
El Paso Community College
2008.08 - 2011.12
Retail Manager
BeBe Sports
09.2006 - 01.2009