Celina Battey
Charlotte,NC
Summary
Dynamic professional with extensive experience in customer service at Ríra Irish Pub, excelling in high-pressure environments. Proven ability to train staff and resolve issues swiftly, enhancing guest satisfaction. Strong communication and time management skills, coupled with a keen attention to detail, ensure exceptional service delivery and client retention.
Overview
10
10
years of professional experience
Work History
Server
Ríra Irish pub
Charlotte, NC
09.2021 - Current
- Provided excellent customer service in a fast-paced pub environment.
- Assisted in training new staff on service protocols and menu items.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided exceptional service to high volume of daily customers.
Prospect Airport Services
Charlotte, NC
02.2020 - 03.2020
- Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
- Completed daily mandated accountability documentation for each passenger
Mentor
Southeast Asian Coalition
03.2019 - 08.2019
- Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
Barista
Caribou Coffee
02.2017 - 03.2019
- Prepares espresso orders for customers and catering using standard measures and recipes.
- Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
Bather
Petsmart
05.2016 - 10.2018
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Worked with more than 10+ animals each day to provide skilled bathing and grooming services.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Some College -
Central Piedmont Community College
02.2018
Skills
- Customer service
- Time management
- Attention to detail
- Great communication skills
- Staff training
Timeline
Server
Ríra Irish pub
09.2021 - Current
Prospect Airport Services
02.2020 - 03.2020
Mentor
Southeast Asian Coalition
03.2019 - 08.2019
Barista
Caribou Coffee
02.2017 - 03.2019
Bather
Petsmart
05.2016 - 10.2018
Some College -
Central Piedmont Community College