Celina Krager
Akron,OH
Summary
Dynamic Guest Services Associate with a proven track record at TopGolf Akron, excelling in customer engagement and cash management. Adept at building positive relationships and resolving issues with patience and composure, ensuring guest satisfaction and loyalty. Committed to maintaining safety protocols while enhancing the overall guest experience.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
TopGolf Akron
09.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
Sales Associate
Goodwill
06.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Shoe Sensation
09.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Ellet High School
Akron, OH05.2024
Skills
- Time management
- Listening skills
- Hospitality services
- Issue resolution
- Cash management
- Patience and composure
- Training and mentoring
- Problem-solving skills
- Positive working relationships
Timeline
Guest Services Associate
TopGolf Akron
09.2024 - Current
Sales Associate
Goodwill
06.2023 - 09.2024
Sales Associate
Shoe Sensation
09.2022 - 05.2023
Ellet High School
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