Celine Figueroa
DeLand
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Top Mix Bar. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in managing high-pressure situations while adapting to change, ensuring smooth operations and positive customer experiences. Strong team collaborator with a commitment to excellence in service delivery.
Overview
3
3
years of professional experience
Work History
Host
Top Mix Bar
05.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Target
05.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Walmart
05.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Boston Latin Academy
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Telephone reception
- Reservations
Timeline
Host
Top Mix Bar
05.2024 - 01.2025
Sales Associate
Target
05.2023 - 05.2024
Sales Associate
Walmart
05.2022 - 05.2023
Boston Latin Academy
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