Open To Work
Celine Ramos
Gilbert
Work Preference
Summary
Resourceful Liaison experienced in Financial Operations and Customer Service within Veterinary Services. Achieved effective coordination across organizational sectors through strong communication and problem-solving skills. Focused on fostering collaboration and building relationships to enhance client satisfaction and operational efficiency.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Liaison
Arizona Veterinary Emergency and Critical Care Center
01.2021 - Current
- Cultivated strong client relations, resulting in increased repeat business.
- Streamlined customer service processes, resulting in higher client satisfaction scores.
- Provided exceptional customer service, resolving issues with a first-contact resolution rate.
- Managed financial operations, including billing, invoicing, and transaction processing, resulting in reduced processing time.
- Developed accurate estimates and invoices, improving on-time billing rates.
Veterinary technician
Oasis Animal Hospital
05.2018 - 03.2021
- Managed website content to improve user engagement and navigation efficiency.
- Assisted in surgical procedures by coordinating with medical teams for effective patient care.
- Developed and maintained a comprehensive database for patient records, improving accessibility.
- Streamlined pharmacy operations, enhancing service delivery and optimizing resource use.
Education
Certification - Data Analysis
Arizona State University
Tempe, AZ 01.2026 - 07.2026
Bachelor - Biology
Arizona State University
Tempe, AZAssociate - Engineering
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Client Relationship Management
- Client service
- Healthcare Industry Knowledge
- Regulatory Compliance
- Database Management
- Website Content Management
- Billing and Invoicing
- Financial management
- Data Analysis
- Problem Resolution
- Troubleshooting
- Efficiency improvement
- Policies and procedures implementation
- Team Collaboration
- Effective communication
- Problem solving
- Collaborative relationships
- Adaptability in Dynamic Environments
- Multitasking Abilities
- Time management
- Attention to Detail
- Professionalism
- Inventory management
- Professionalism
- Inventory management
- Data analysis
- Database management
- Reporting tools
- SQL databases
- Query tools
- Query languages
- Attention to detail
- MS Excel
- Data mining
- Verbal and written communication
- Excel functions
- Data visualization and presentations
Timeline
Certification - Data Analysis
Arizona State University
01.2026 - 07.2026
Liaison
Arizona Veterinary Emergency and Critical Care Center
01.2021 - Current
Veterinary technician
Oasis Animal Hospital
05.2018 - 03.2021
Bachelor - Biology
Arizona State University
Associate - Engineering
Maricopa Community Colleges, Chandler-Gilbert Community College