Emerance Gutierrez
Atwater
Summary
Motivated candidate with a strong foundation in customer relationship management and process improvement. Committed to utilizing technology to enhance workflows and deliver exceptional service. Proven ability to enhance project workflows through effective stakeholder engagement. Skilled in technology implementation and process improvement, delivering impactful customer experiences.
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
6
6
years of professional experience
Work History
Liaison
Fresno Unified School
Fresno, California
11.2025 - Current
- Coordinated communication between departments to streamline project workflows.
- Developed and maintained effective relationships with internal and external stakeholders.
- Supported the implementation of new technologies designed to improve customer experience.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Lifeguard
Splash n Dash
Snelling, California
05.2020 - Current
- Monitored swimming areas for safety and compliance with regulations.
- Administered first aid and CPR to patrons when necessary.
- Assisted in organizing swim programs and events for guests.
- Communicated effectively with team members during emergencies or incidents.
- Enforced all safety regulations and posted rules for patrons.
- Responded promptly to emergencies, executing rescue techniques and first aid as needed.
Front of House Employee
Chick-fil-A
Fresno, California
08.2025 - 10.2025
- Greeted and welcomed customers with friendly and attentive service.
- Maintained cleanliness of dining area and restrooms throughout the day.
- Responded to customer inquiries and resolved issues promptly and courteously.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Prepared drinks upon request according to recipes and standards set by management.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Enforced safety protocols within the restaurant environment at all times.
Head Summer Camp Counselor
San Joaquin River Parkway and Conservation Trust
Fresno, California
06.2024 - 09.2024
- Supervised daily camp activities for youth participants in outdoor settings.
- Organized educational programs focused on environmental conservation and wildlife protection.
- Trained and mentored junior counselors in effective leadership techniques and safety practices.
- Communicated with parents about camp schedules, events, and participant well-being.
- Developed engaging lesson plans that promoted teamwork and environmental awareness.
- Maintained a safe and inclusive environment for all campers during activities.
- Coordinated logistics for field trips to local parks and nature reserves.
- Conducted individual counseling sessions with campers when necessary to address issues or conflicts.
- Created a fun atmosphere conducive to developing friendships among campers from diverse backgrounds.
- Developed and implemented daily camp activities for children ages 5-12, including sports, arts and crafts, swimming, music, and outdoor games.
Swim Coach
Stingrays Swimming
Atwater, California
04.2021 - 08.2023
- Developed training plans tailored to individual swimmer abilities and goals.
- Instructed swimmers on proper techniques for strokes, starts, and turns.
- Monitored swimmers' progress to provide constructive feedback and motivation.
- Ensured safety protocols were followed during all training sessions and competitions.
Education
Some College (No Degree) - Liberal Studies
California State University, Fresno
Fresno, CAHigh School Diploma - undefined
Atwater High School
Atwater, CA06.2024
Skills
- Team collaboration
- Conflict resolution
- Time management
- High-pressure environments
- Project coordination
- Communication strategies
- Technology implementation
- Process improvement
- Customer relationship management
- Influencing skills
- Assertiveness
Timeline
Liaison
Fresno Unified School
11.2025 - Current
Front of House Employee
Chick-fil-A
08.2025 - 10.2025
Head Summer Camp Counselor
San Joaquin River Parkway and Conservation Trust
06.2024 - 09.2024
Swim Coach
Stingrays Swimming
04.2021 - 08.2023
Lifeguard
Splash n Dash
05.2020 - Current
High School Diploma - undefined
Atwater High School
Some College (No Degree) - Liberal Studies
California State University, Fresno