Samantha Desir
Kissimmee,FL
Summary
Detail-oriented and adaptable individual with a strong foundation in customer service and data analysis. Possessing excellent interpersonal skills and a demonstrated ability to communicate effectively with diverse stakeholders. Proficient in conducting comprehensive insurance verifications, analyzing trends, and resolving complex issues. Eager to transition into a Human Resources role, leveraging transferable skills in attention to detail, communication, problem-solving, and compliance knowledge to contribute to the success of the HR team
Overview
9
9
years of professional experience
Work History
Liaison
AssistRx
09.2023 - Current
- Served as primary point of contact for 2 territories which consist of 20-30 locations, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
Revenue Cycle Specialist
AllianceRx Walgreens Prime
09.2018 - 10.2023
- Increased revenue by 10% by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Developed financial projections and forecasts to guide investment decisions.
Patient Care Specialist
AdvancedCare Scripts
03.2015 - 09.2018
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Facilitated patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
Education
Bachelor of Science - Business Administration And Management
Valencia College
Orlando, FL04.2024
Associate of Arts - Liberal Arts And General Studies
Valencia College
Orlando, FL06.2012
Skills
- Policy Implementation
- Recruitment Strategies
- Complex problems analysis
- Training and mentoring
- Project Management
- Microsoft Office Suite
- Event Planning
- Team Collaboration
- Goal Setting
- Interpersonal abilities
- Problem-solving abilities
- Critical Thinking
- Conflict Management
- Administrative Support
Timeline
Liaison
AssistRx
09.2023 - Current
Revenue Cycle Specialist
AllianceRx Walgreens Prime
09.2018 - 10.2023
Patient Care Specialist
AdvancedCare Scripts
03.2015 - 09.2018
Bachelor of Science - Business Administration And Management
Valencia College
Associate of Arts - Liberal Arts And General Studies
Valencia College
Similar Profiles
Jaylin HallJaylin Hall
Patient Access Specialist at AssistRxPatient Access Specialist at AssistRx
Marsha SimpsonMarsha Simpson
Supervisor Patient Solutions at AssistRxSupervisor Patient Solutions at AssistRx
Arianna WhiteArianna White
Data Entry Specialist at AssistRxData Entry Specialist at AssistRx