Karen Russell
Apopka,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Assistrx
Maitland, FL
05.2023 - Current
- Processed patient registrations and verified insurance details efficiently.
- Managed patient data entry and maintained accurate records in the system.
- Coordinated with billing departments to resolve patient account issues.
- Educated patients on access services and insurance benefits available to them.
- Ensured compliance with healthcare regulations and privacy standards consistently.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Called insurance companies and verified patient coverage.
- Obtained necessary signatures for privacy laws and consent for treatment.
Eligibility Senior Representative
Cigna
Orlando, FL
07.2010 - 03.2023
- Explained eligibility details and affordability options to patients with kindness and respect.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Maintained positive working relationship with fellow staff and management.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) -
University of Memphis
Memphis, TNSkills
- Telephone Etiquette
- Program Understanding and Advisement
- Basic Math
- Active Listening
- Training & Development
- Problem Resolution
- Friendly, Positive Attitude
- People Skills
- Microsoft Office
- Good Work Ethic
- Customer Service
- Reliable & Trustworthy
- Critical Thinking
- Supervision & Leadership
- Computer Skills
Timeline
Patient Access Specialist
Assistrx
05.2023 - Current
Eligibility Senior Representative
Cigna
07.2010 - 03.2023
Some College (No Degree) -
University of Memphis