Celsee Broadhead
Dallas,TX
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Committed to maximizing property value and enhancing tenant satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Windsor Communities
Dallas, TX
01.2026 - Current
- Directed daily operations to enhance efficiency in service delivery.
- Implemented strategic initiatives to improve customer satisfaction and loyalty.
- Oversaw budget management, ensuring financial targets were met consistently.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Property Manager
Windsor Communities
08.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
Assistant Property Manager
JLB Partners
10.2016 - 08.2021
- Trained leasing professionals on regulatory requirements, company policies and office procedures
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
- Developed and implemented tactical marketing plans
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features
- Collected, completed and processed lease applications
- Marketed the property to local businesses through collateral, emails and phone calls
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units
- Oversaw monthly collections of over $820,000 in funds, maintaining high payment rates by building positive relationships with tenants
Store Manager
Palm Beach Tan Inc.
03.2014 - 10.2016
- Maintained proper product level and inventory control of grocery shelves and backroom to foster proper ordering and rotation
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reviewed and monitored scheduling, purchases and other expenses to maintain budget
- Reported to the district manager regarding all store and staff issues
- Hired, trained and evaluated personnel in sales and marketing
- Rotated stock to ensure optimum appeal and minimize shrinkage
- Trained and developed new associates on POS system and key sales tactics
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Scheduled and led weekly store meetings for all employees
- Completed profit and loss performance reports
- Kept grocery shelves and backroom clean and organized
- Engaged and interacted with customers to create a positive shopping experience
- Oversaw employee scheduling and payroll processing to guide operations
Education
High School Diploma -
Rowlett High School
Rowlett, TX2014
Skills
- Knowledgeable in Sunlync, Excel, Word, Power Point, RealPage, Yardi, EPM, VPN, Onesite, HappyCo, LRO and Funnel
- Tenant and Eviction Laws
- Proficient in Microsoft and Apple
- Market data collection
- Strong communication skills
- Fair housing regulations knowledge
- Customer service
- Team leadership
- Business processes and procedures
- Strong interpersonal skills
- Excellent track record of dependability
- Consistently demonstrate responsiveness, strong customer focus and ability to build positive customer relationships
- Invoice and payment processing
- Efficient in PO compliance and monitoring
- Account reconciliation
Accomplishments
Employee of the month (April and December 2014)
Awarded top leasing specialist throughout company (2018)
Leasing Leadership Program (December 2018)
2022 Elite 1% ORA Power Ranking developed by J Turner
January - June 2023 Optimizer Award Winner
January - June 2023 Maximizer Award Winner
2024 Optimizer Award Winner
January - June 2025 Strategic Excellence Award Winner
Best Suggestion Award Winner 2025
Certification
CAM
Timeline
General Manager
Windsor Communities
01.2026 - Current
Property Manager
Windsor Communities
08.2021 - Current
Assistant Property Manager
JLB Partners
10.2016 - 08.2021
Store Manager
Palm Beach Tan Inc.
03.2014 - 10.2016
High School Diploma -
Rowlett High School