Celso Cickazeski
Nashville,TN
Summary
Dynamic data analyst with a proven track record at Foundever, leveraging advanced Excel and data visualization skills to enhance decision-making and operational efficiency. Adept at fostering collaboration and delivering impactful insights, I drive continuous improvement initiatives while ensuring exceptional customer service and process documentation.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hyatt
05.2023 - 05.2024
- Managed check-in and check-out processes, ensuring a seamless customer experience.
- Optimized room occupancy and reservations.
- Developed communication, problem-solving, and customer service skills, essential for stakeholder interactions in data analysis roles.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Increased guest retention by maintaining a welcoming and organized reception area.
Data Analyst
Foundever
05.2021 - 05.2023
- Produced daily reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Analyzed large datasets to identify workforce trends, optimize resource allocation, and improve operational efficiency.
- Developed interactive dashboards and reports in Salesforce, providing real-time insights into key performance indicators.
- Built predictive models for workload forecasting, enhancing strategic decision-making in workforce management.
- Led data-driven initiatives to improve CRM tracking and KPI performance monitoring, driving continuous improvement.
- Implemented MEA models to proactively identify process inefficiencies and mitigate operational risks.
Project Assistant
Universidade Positivo
06.2017 - 08.2017
- Assisted in the development of biometric sensor turnstiles for various school units.
- Supported project coordination, improving workflow and documentation.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Gained experience in data tracking, project organization, and technology implementation.
Process Analyst
Perkins
04.2014 - 02.2016
- Monitored assembly line performance metrics, including Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR), using data analysis to improve efficiency.
- Developed and cataloged work instructions to standardize assembly line processes.
- Contributed to continuous improvement and Six Sigma projects, reducing waste and optimizing material usage.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Liaised with staff managers to collaboratively design process change implementation plans.
Education
Master of Science - Information Technology Management
Cumberland University
Lebanon, Tennessee, TN08-2027
Bachelor of Science - Mechanical Engineering
Universidade Positivo
Curitiba, Brazil03-2018
MBA - Internet of Things
Universita Di Pisa
Pisa, Italy06-2016
Skills
- Customer service
- Data visualization and presentations using Power BI
- Team support
- Process documentation
- Data analysis
- Lean Six Sigma
- Schedule management
- Excel functions and PivotTable
- Data storytelling
- SQL databases
Volunteer work
Worked alongside Civil Engineering students, contributing to land measurements and project documentation for nonprofit construction projects that aimed to make a real difference in communities.
Languages
English
Professional
Portuguese
Full Professional
Timeline
Front Desk Receptionist
Hyatt
05.2023 - 05.2024
Data Analyst
Foundever
05.2021 - 05.2023
Project Assistant
Universidade Positivo
06.2017 - 08.2017
Process Analyst
Perkins
04.2014 - 02.2016
Master of Science - Information Technology Management
Cumberland University
Bachelor of Science - Mechanical Engineering
Universidade Positivo
MBA - Internet of Things
Universita Di Pisa