Celynnda Star Eutsler
Sparks
Summary
Detail-oriented professional known for exceptional customer service and relationship building. Committed to enhancing patient experiences while efficiently resolving inquiries and improving operational workflows.
Experienced customer service professional skilled in call handling and office management. Expertise in streamlining operations and maintaining patient records to ensure data integrity and improve service delivery.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
19
19
years of professional experience
Work History
Call Center Specialist
Northern Nevada Medical Group
2345 E Prater #215
12.2023 - Current
- Handled high-volume inbound and outbound calls to support patient inquiries and appointment scheduling.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and ensure data integrity.
- Collaborated with healthcare providers to streamline communication and improve service delivery for patients.
- Resolved patient concerns efficiently, demonstrating strong problem-solving skills and enhancing customer satisfaction.
- Developed supportive relationships with patients, fostering a positive experience during their interactions with the medical group.
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Service Representative
Vera Whole Health
699 Sierra Rose Building A
03.2019 - 09.2022
- Assisted patients with scheduling appointments and managing inquiries to enhance service efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Developed training materials for new staff on patient service protocols and system navigation.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EHR/PM software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Accounts Receivables Specialist
Pyramid HealthCenter
Sparks, NV
10.2017 - 05.2018
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Reconciled customer accounts to maintain accuracy and resolve discrepancies efficiently.
- Collaborated with cross-functional teams to streamline billing procedures and enhance cash flow.
- Analyzed aging reports to identify delinquent accounts and initiate recovery strategies.
- Utilized ERP systems to track financial transactions, improving reporting accuracy and compliance standards.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Custom Rehab Seating Office Manager/Biller & Coder
Nevada Seating & Mobiity,Inc.
Carson City NV
02.2007 - 04.2014
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Developed and implemented office procedures, enhancing workflow and productivity across departments.
- Coordinated staff schedules and training programs, fostering a collaborative work environment.
- Led initiatives to enhance employee engagement, contributing to a positive workplace culture.
- Monitored compliance with safety regulations, implementing necessary training for staff awareness and preparedness.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Completed bi-weekly payroll for (8) employees.
Education
High School Diploma -
Dos Pueblos High School
Santa Barbara, CASkills
- CRM software
- Script adherence
- Call handling
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Payroll processing
- Payroll and budgeting
- Account reconciliation
- Operations management
- Human resources
Timeline
Call Center Specialist
Northern Nevada Medical Group
12.2023 - Current
Patient Service Representative
Vera Whole Health
03.2019 - 09.2022
Accounts Receivables Specialist
Pyramid HealthCenter
10.2017 - 05.2018
Custom Rehab Seating Office Manager/Biller & Coder
Nevada Seating & Mobiity,Inc.
02.2007 - 04.2014
High School Diploma -
Dos Pueblos High School