Colleen Collins
Wolcott,CT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Call Center Specialist
Employee, Winsby Inc
Chicago, IL
12.2021 - 01.2022
- Managed over 200 customer calls per day
- Use CRM
- Call Businesses
- Build Contact lists for Companies
- Including name, positions, and emails
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Greenhouse Associate
Kurtz Farm
Cheshire, CT
03.2021 - 06.2021
- Daily maintained several Greenhouses
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste in several Greenhouses
- Performed professional Trimming of plants and Flowers
Landscape Assistant
Carlton Gardens LLC
Bethany, CT
06.2020 - 12.2020
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Maintained routine landscaping schedules to boost lawn health
SEASONAL GREENHOUSE ASSISTANT
White Flower Farm
Morris, CT
02.2019 - 10.2019
- Lifting for Plant Schedules (Sales) in Several Greenhouses
- Labeling plants/flowers
- Cut back/ Shaping of crops/watering all Plants/Flowers
- Unloaded plants and nursery items from delivery trucks.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Insurance Producer
Self Employed
Wolcott, CT
06.2017 - 09.2019
- Approached potential clients by using direct marketing mailings and phone
- Provided detailed information about company insurance products.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Met with Senior clients to discuss needs.
- Set up policies and completed all documentation.
- Adhered to all regulations for insurance sales
Special Promotions Appointment Setter
Independent Life Insurance Producers
Wolcott, CT
01.2010 - 01.2019
- Made 50-100 phone calls daily to establish first contact with potential customers .
- Used Lists of Cold Calls as well as Warm Leads
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Generated 30 plus appointments weekly
Home Health Aide
MASONIC CARE HOME HEALTH AIDE, Masonic Care
Wallingford, CT
01.2009 - 01.2010
- Traveled to several clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
Education
Certificate - Life/Health Insurance
Cape School
On-Line09.2018
Licensed CNA - Nursing Assistant
MedCare Training
Brookfield, CT06.2004
Diploma - College Academics
Wolcott High School
Wolcott, CT06.1977
Skills
- Customer Service
- CRM Software
- Understanding Customer Needs
- Proficiency in Microsoft Office Suite
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Computer Proficiency
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
- Patient and Empathetic
Landscape/ gardening
I enjoy working outside and being creative with Flowers plants, and shrubs, it adds beauty and joy to your environment.
I also share an interest with my Husband creating and tending to a Vegetable Garden.
Timeline
Call Center Specialist
Employee, Winsby Inc
12.2021 - 01.2022
Greenhouse Associate
Kurtz Farm
03.2021 - 06.2021
Landscape Assistant
Carlton Gardens LLC
06.2020 - 12.2020
SEASONAL GREENHOUSE ASSISTANT
White Flower Farm
02.2019 - 10.2019
Insurance Producer
Self Employed
06.2017 - 09.2019
Special Promotions Appointment Setter
Independent Life Insurance Producers
01.2010 - 01.2019
Home Health Aide
MASONIC CARE HOME HEALTH AIDE, Masonic Care
01.2009 - 01.2010
Certificate - Life/Health Insurance
Cape School
Licensed CNA - Nursing Assistant
MedCare Training
Diploma - College Academics
Wolcott High School