Summary
Overview
Work History
Education
Skills
Landscape/ gardening
Timeline
Generic

Colleen Collins

Wolcott,CT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Call Center Specialist

Employee, Winsby Inc
Chicago, IL
12.2021 - 01.2022
  • Managed over 200 customer calls per day
  • Use CRM
  • Call Businesses
  • Build Contact lists for Companies
  • Including name, positions, and emails
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Greenhouse Associate

Kurtz Farm
Cheshire, CT
03.2021 - 06.2021
  • Daily maintained several Greenhouses
  • Carefully maintained plant health through watering and proper fertilization to minimize losses and waste in several Greenhouses
  • Performed professional Trimming of plants and Flowers

Landscape Assistant

Carlton Gardens LLC
Bethany, CT
06.2020 - 12.2020
  • Performed planting, watering, mulching and edging of lawns.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Maintained routine landscaping schedules to boost lawn health

SEASONAL GREENHOUSE ASSISTANT

White Flower Farm
Morris, CT
02.2019 - 10.2019
  • Lifting for Plant Schedules (Sales) in Several Greenhouses
  • Labeling plants/flowers
  • Cut back/ Shaping of crops/watering all Plants/Flowers
  • Unloaded plants and nursery items from delivery trucks.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Insurance Producer

Self Employed
Wolcott, CT
06.2017 - 09.2019
  • Approached potential clients by using direct marketing mailings and phone
  • Provided detailed information about company insurance products.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Met with Senior clients to discuss needs.
  • Set up policies and completed all documentation.
  • Adhered to all regulations for insurance sales

Special Promotions Appointment Setter

Independent Life Insurance Producers
Wolcott, CT
01.2010 - 01.2019
  • Made 50-100 phone calls daily to establish first contact with potential customers .
  • Used Lists of Cold Calls as well as Warm Leads
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Generated 30 plus appointments weekly

Home Health Aide

MASONIC CARE HOME HEALTH AIDE, Masonic Care
Wallingford, CT
01.2009 - 01.2010
  • Traveled to several clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Developed rapport to create safe and trusting environment for care.

Education

Certificate - Life/Health Insurance

Cape School
On-Line
09.2018

Licensed CNA - Nursing Assistant

MedCare Training
Brookfield, CT
06.2004

Diploma - College Academics

Wolcott High School
Wolcott, CT
06.1977

Skills

  • Customer Service
  • CRM Software
  • Understanding Customer Needs
  • Proficiency in Microsoft Office Suite
  • Strong Analytical and Problem Solving Skills
  • Excellent Attention to Detail
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Call Volume and Quality Metrics
  • Patient and Empathetic

Landscape/ gardening

I enjoy working outside and being creative with Flowers plants, and shrubs, it adds beauty and joy to your environment.

I also share an interest with my Husband creating and tending to a Vegetable Garden.

Timeline

Call Center Specialist

Employee, Winsby Inc
12.2021 - 01.2022

Greenhouse Associate

Kurtz Farm
03.2021 - 06.2021

Landscape Assistant

Carlton Gardens LLC
06.2020 - 12.2020

SEASONAL GREENHOUSE ASSISTANT

White Flower Farm
02.2019 - 10.2019

Insurance Producer

Self Employed
06.2017 - 09.2019

Special Promotions Appointment Setter

Independent Life Insurance Producers
01.2010 - 01.2019

Home Health Aide

MASONIC CARE HOME HEALTH AIDE, Masonic Care
01.2009 - 01.2010

Certificate - Life/Health Insurance

Cape School

Licensed CNA - Nursing Assistant

MedCare Training

Diploma - College Academics

Wolcott High School
Colleen Collins