Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cemara Cummings

FL

Summary

Dynamic customer service professional with a proven track record at Hibbetts Sports, adept at resolving conflicts with empathy and maintaining professionalism under pressure. Skilled in cash handling and team collaboration, I consistently enhance customer satisfaction and loyalty through effective communication and a strong work ethic.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

11
11
years of professional experience

Work History

Cashier

5 Below
02.2024 - 12.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Hibbetts Sports
03.2022 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Ross Dress for Less
07.2016 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Associate

Forever 21
01.2015 - 05.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

HS Diploma -

Confluence Preparatory Academy
St Louis, MO
05.2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence

Timeline

Cashier

5 Below
02.2024 - 12.2025

Customer Service Representative

Hibbetts Sports
03.2022 - 01.2024

Cashier

Ross Dress for Less
07.2016 - 12.2018

Customer Service Associate

Forever 21
01.2015 - 05.2016

HS Diploma -

Confluence Preparatory Academy
Cemara Cummings