Cenia Jaimes
Melrose Park,IL
Overview
13
13
years of professional experience
Work History
Office Manager
Shrine of Our Lady of Guadalupe - Archdiocese of Chicago
01.2022 - Current
- Responsible for overseeing day-to-day administrative operations at the Shrine.
- Managed a team of 3 staff members and coordinated 10 volunteers to support religious events and office functions.
- Handled scheduling, inventory, event logistics, and communication with clergy and visitors.
- Supported fundraising activities, maintained accurate records, and ensured a welcoming and efficient environment for all pilgrims and guests.
Store Team Lead
Oportun
01.2017 - 12.2021
- Led store operations and supervised a customer service team to meet daily goals.
- Provided coaching, training, and support to new and existing staff.
- Maintained office supplies, completed monthly inventory, and conducted safety checks.
- Assisted district leadership with regional supply orders, scheduling coverage across locations, and planning monthly team meetings.
- Managed loan processing, end-of-day reports, and customer outreach.
Customer Loyalty Representative III / Account Executive
Oportun
01.2013 - 12.2017
- Processed loan applications, payments, and documentation while maintaining excellent customer service.
- Met personal and store performance goals through strong relationship-building and follow-up with new and returning clients.
- Promoted services through community marketing efforts and ensured accurate handling of loan contracts.
Timeline
Office Manager
Shrine of Our Lady of Guadalupe - Archdiocese of Chicago
01.2022 - Current
Store Team Lead
Oportun
01.2017 - 12.2021
Customer Loyalty Representative III / Account Executive
Oportun
01.2013 - 12.2017