Cesar Carriales Villasenor
Balch Springs,TX
Summary
Dynamic professional with a proven track record at TTEC, excelling in customer support and issue resolution. Expert in solution-based selling and training delivery, driving program success and client retention. Adept at leveraging AI-enabled instructional design to enhance learning outcomes, fostering collaboration and continuous improvement among educators.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC
07.2025 - Current
- Applied active listening and objection handling to effectively address customer needs, contributing to retention efforts.
- Responded to benefits inquiries using knowledge-base resources and standardized processes, tailoring explanations to facilitate smooth insurance enrollment.
- Managed and documented client cases in CRM and ticketing systems to ensure organized workflows and timely follow-up for enhanced customer experience.
- Maintain accurate client records across organizations while following privacy, safety, and documentation procedures.
Dean of Education
KIPP Texas Public Schools
08.2023 - 01.2024
- Led curriculum development and implementation to enhance alignment of program delivery with instructional goals and compliance requirements.
- Coached and mentored educators to establish measurable goals that monitored progress and reinforced accountability for continuous improvement.
- Designed and delivered professional development presentations for educators and leadership teams to support understanding and adoption of new practices.
- Collaborated with stakeholders to ensure compliance with Texas Education Agency Emerging Bilingual Education standards, fostering a supportive educational environment.
Curriculum Design & Implementation
Mesquite, TX
Mesquite, TX
01.2018 - 01.2022
- Designed and implemented Dual Language Literacy curriculum across instructional settings, adapting delivery to learner and program needs.
- Developed data-informed assessment tools to enhance structured literacy interventions and track learner progress.
- Collaborated with leadership teams to analyze outcomes and improve strategies based on performance data.
- Coached and trained educators on new programs, fostering understanding, consistency, and adoption.
Education
B.S. - Applied Learning and Development
The University of Texas At Austin
01-2010
Skills
- Customer support
- Needs assessment
- Sales support strategies
- Product implementation
- Active listening
- Training delivery
- Customer engagement techniques
- Program support
- Program support
Timeline
Customer Service Representative
TTEC
07.2025 - Current
Dean of Education
KIPP Texas Public Schools
08.2023 - 01.2024
Curriculum Design & Implementation
Mesquite, TX
01.2018 - 01.2022
B.S. - Applied Learning and Development
The University of Texas At Austin