Cesar Martinez
Elk Grove,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
T-Mobile
10.2012 - 04.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CA06.2009
Skills
- Problem-Solving Strengths
- Business Leadership
- Strong Multitasking Skills
- Manage Operations
- Vendor Collaboration
- Inventory Tracking and Management
- Sales Analysis
- Operations Oversight
Accomplishments
Top 1% National Sales Employee ( Jan-Dec 2013)
#1 National Rank Store ( July 2019 )
#1 Bay Area Store ( Q2/Q3 2019 , Q1 2020 )
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile
10.2012 - 04.2023
High School Diploma -
Arroyo High School
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