Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cesar Montoya

Chicago,Illinois

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Passenger Assistance Agent

United Ground Express
11.2022 - 10.2023
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Assisted customers with checking in bags and handled their bags.
  • Assisted customers to move around the airport.
  • Assisted customers with directions around the airport.

Cashier

Portillos
03.2022 - 11.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Seasonal: Guest Advocate (Cashier)

Target
11.2021 - 01.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.


Education

High School Diploma -

Carl Schurz High School
3601 N Milwaukee Ave, Chicago, IL 60641
06.2021

Skills

  • Customer Service Abilities
  • Positive Attitude
  • Polite Communication Skills
  • Flexible Schedule
  • Cash Handling
  • Staff Mentoring

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Passenger Assistance Agent

United Ground Express
11.2022 - 10.2023

Cashier

Portillos
03.2022 - 11.2022

Seasonal: Guest Advocate (Cashier)

Target
11.2021 - 01.2022

High School Diploma -

Carl Schurz High School

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Cesar Montoya