Emilio Jose Fernandez
Jersey City,NJ
Summary
Experienced security officer with a proven track record in maintaining a safe and secure environment. Skilled in conducting thorough security assessments, implementing effective security measures, and responding to emergency situations. Adept at utilizing surveillance systems and monitoring activities to identify potential risks and take immediate action. Committed to providing exceptional customer service while ensuring the protection of people and property.I bring knowledge and skills from all aspects of the workplace that can be translated in a daily life. As a well-rounded individual, I can be plugged into any environment with the skills and knowledge necessary to function at a high and satisfactory capacity.
Overview
5
5
years of professional experience
Work History
Passenger Assistance Agent
United Ground Express
Newark International Airport- Newark,NJ
03.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Ensured compliance with state regulations regarding wheelchair securement procedures, prioritizing passenger security throughout each trip segment.
- 30 hours/Week
- $22,000/Year
Security Officer
Hudson County Schools Of Technology
Jersey City, NJ, NJ
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Promoted teamwork among officers through open communication channels, regular briefings, and shared responsibility for maintaining an organized work environment at checkpoints.
- Provided excellent customer service while handling sensitive situations involving distressed or uncooperative individuals.
- 25 hours/Week
$22,500/Year
Recovery Clerk
BJ's
Jersey City, New Jersey, NJ
03.2022 - 06.2022
- Maintained daily contact with project managers and IT personnel to deliver timely status updates.
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Used customized ticketing system and kept detailed notes and documentation on incidents.
- Established network shares and upgraded and configured hardware.
- Demonstrated strong attention to detail while reviewing security camera footage, identifying potential threats early on.
- Assisted in the development of emergency response plans, resulting in increased preparedness for potential threats or incidents.
- 30 hours/Week
- $17,000/Year
Cashier/Stock
Walgreen's Pharmacy
Jersey City, NJ
01.2021 - 05.2021
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- 30 hours/Week
- $17,000/Year
Cashier/Retail Stock
Acme
Jersey City, NJ
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- 20 hours/Week
- $15,000/Year
Education
High School Diploma -
HCST County Prep Highschool
525 Montgomery St, Jersey City, NJ 0730206.2022
Skills
- Superior Customer Service
- Safety and Security
- Observant
- Detail Oriented
- Trustworthy
- Can easily pick up new skills
- Strong conflict resolution abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Passenger Assistance Agent
United Ground Express
03.2024 - Current
Security Officer
Hudson County Schools Of Technology
10.2022 - Current
Recovery Clerk
BJ's
03.2022 - 06.2022
Cashier/Stock
Walgreen's Pharmacy
01.2021 - 05.2021
Cashier/Retail Stock
Acme
06.2020 - 01.2021
High School Diploma -
HCST County Prep Highschool