Kleona Kullsi
Philadelphia,PA
Summary
Dynamic sales professional with a proven track record at Jerusalem Furniture, excelling in customer service and relationship building. Adept at inventory management and negotiating profitable sales, I foster repeat business through exceptional engagement. Fluent in Albanian and English, and nearing fluency in Spanish. I thrive in collaborative environments, driving team success and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Lead
Jerusalem Furniture
Bensalem, PA
07.2019 - Current
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer inquiries and complaints with professionalism and patience.
- Negotiated prices with customers to close sales while maintaining profitability.
- Maintained knowledge of sales and promotions, return policies, and security practices, discussing with customers about potential financing options for larger purchases.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Greeted customers to determine wants or needs.
- Developed strong relationships with customers to encourage repeat business and referrals.
Hookah Supervisor
Tierra Nightclub
Philadelphia, PA
01.2022 - 06.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies, job duties, and performance expectations.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Conducted weekly meetings with team members to discuss the plan for the new weekend.
- Responsible for the payroll and scheduling of all hookah servers.
Hookah Server
Tierra Nightclub
Philadelphia, PA
08.2021 - 01.2022
- Adhered to all health code standards while preparing hookahs for customers.
- Organized and stocked shelves with merchandise such as shisha tobacco flavors, coal, pipes, hoses, tongs, and other items related to the hookah making process.
- Performed daily maintenance tasks on all pieces of equipment used in the production of hookahs.
- Managed cash drawer accurately to ensure proper funds are present at end of shift.
Education
Some College (No Degree) - Health Sciences (Currently Enrolled)
Community College of Philadelphia
Philadelphia, PASkills
- Customer service
- Customer retention
- Team collaboration
- Inventory management
- Relationship building
- Fluency in Albanian and English, and I'm nearing fluency in Spanish
References
- Cesar Mosquera 2673105044
- Jessica Cruz 2156090218
- Mohammed Ismail 2672074691
Timeline
Hookah Supervisor
Tierra Nightclub
01.2022 - 06.2023
Hookah Server
Tierra Nightclub
08.2021 - 01.2022
Sales Lead
Jerusalem Furniture
07.2019 - Current
Some College (No Degree) - Health Sciences (Currently Enrolled)
Community College of Philadelphia
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