Cesar Ramos
Las Vegas,NV
Summary
Dynamic bartender with extensive experience, excelling in mixology, and customer relationship management. Proven track record of enhancing guest satisfaction through personalized service and innovative beverage pairings. Skilled in staff training and crafting unique cocktails, fostering a vibrant atmosphere that drives repeat business.
Overview
12
12
years of professional experience
Work History
Bartender
Caesars Palace Hotel and Casino
Las Vegas, USA
09.2022 - Current
- Greeted and accommodated guests needs to the best of my ability to ensure top tier customer service/experience.
- Protected customers by checking IDs and cutting off service to highly intoxicated guests.
- Increased bar profits by consistently promoting the highest profit drink options.
- Engaged with customers to anticipate needs, learn drink preferences and increase satisfaction.
- Measured and mixed ingredients to prepare standard and specialty cocktails for guests.
- Handled cash and credit card transactions and reported tip totals after completing shifts.
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers.
Bartender/Server
Palms Casino Resort
Las Vegas, USA
12.2018 - 04.2023
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Greeted all guests with a smile and friendly greeting.
- Uphold high sanitation and safety standards while delivering and serving alcoholic/non-alcoholic cocktails and food.
- Fostered a fun atmosphere and family-style work environment.
- Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas.
Bartender
PBR Rock Bar and Grill
Las Vegas, USA
11.2019 - 09.2022
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Verified legal drinking age of patrons through stringent ID checks.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
Bartender/Server
Brio Tuscan Grille
10.2013 - 12.2019
- Assisted corporate team in training new employees and open new store locations across the country.
- Communicated with guests building new relationships and regulars to the establishment.
- Presented guests with options for wine/spirit/beer pairing with their entrees.
- Provided ideas for rotating seasonal house cocktails.
- Entered orders, delivered food and beverages, and processed payments fast and efficiently.
- Gained familiarity with menu ingredients and cooking processes to manage customer inquiries.
- Utilized strong menu knowledge to recommend beverage pairings with food orders.
Bartender
Selanne Steak Tavern
04.2014 - 03.2018
- Utilized strong menu knowledge to recommend beverage pairings with food orders.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Promoted featured drinks and food specials through social media platforms to encourage sales.
- Prepared drink substitutes and non-alcoholic beverages for patrons upon request.
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware.
Education
Pour Card -
Union Local 165
AA - Sociology
Riverside City College
Riverside, CAHigh School Diploma -
Ontario High School
Ontario, CASkills
- Mixology
- Fluency in Spanish
- Craft cocktail preparation
- Beverage pairing
- Customer relationship management
- Staff training
Professional Highlights
- Obtained corporate bar team position assisting with hiring, training and opening new store locations nation wide.
- Awarded 'Best Customer Satisfactory' in 2016 and 2017 for Brio Tuscan Grille.
- Consistently made 'TOP 10' list of highest sales increasing company revenue.
Timeline
Bartender
Caesars Palace Hotel and Casino
09.2022 - Current
Bartender
PBR Rock Bar and Grill
11.2019 - 09.2022
Bartender/Server
Palms Casino Resort
12.2018 - 04.2023
Bartender
Selanne Steak Tavern
04.2014 - 03.2018
Bartender/Server
Brio Tuscan Grille
10.2013 - 12.2019
Pour Card -
Union Local 165
AA - Sociology
Riverside City College
High School Diploma -
Ontario High School