CEZARA KAY BONDOC CANLAS
San Francisco,CA
Summary
Experienced hospitality and front desk professional known for strong customer service, operational efficiency, and leadership. Brings a calm, organized approach to high-volume settings with a focus on client satisfaction and team support.
Overview
14
14
years of professional experience
Work History
Guest Service / Cashier / Barista
Target Corporation
San Francisco, US
04.2012 - 07.2016
- Coordinated with Target Team Leaders in the creation of advertising coffee sales for Starbucks Coffee Company with Target.
- Evaluated the positioning of products on the floor in accordance with regulations.
- Handled returns / salvaged items and inquiries from clients
Shift Lead /Lead Key Holder
Craftsman and Wolves
San Francisco, US
05.2019 - 02.2022
- Executed all point of sale opening and closing procedures, including cash register reconciliation.
- Compiled weekly monetary reports for store managers to track financial performance.
- Drove sales goals, consistently achieving monthly quota figures.
- Established management trust by serving as key holder for store operations.
- Greeted customers to identify needs and provide tailored assistance.
- Described products accurately while detailing care and maintenance instructions.
- Answered inquiries regarding store offerings and current promotions, maintaining up-to-date knowledge.
- Trained new employees on store policies and operational protocols.
Barista
Coffee Bar
San Francisco, US
02.2020 - 06.2021
- Performed well under high pressure circumstances, while maintaining high energy and enthusiasm on the job.
- Customer service based as well as food preparation, making and serving drinks in a fast paced environment where customer interaction is key.
- Managed the cleanliness of the shop, the patio, keeping up with back stock, front stock.
- Experienced in being a barista with a strong command of coffee from various customers.
- Prepare and served beverages in timely manner.
- Trained fellow employees when the shop first opened and throughout entire employment.
- Sharpened multi-tasking skills by crafting multiple personalized drinks in a fast-paced environment.
- Worked with a diverse group of coworkers in positions varying from cashier to barista to pre-opening/post-closing tasker in order to create a quality experience while maintaining speed, organization, and cleanliness.
- Certified barista with excellent communication skills and the necessary ability to multi task and thrive in fast paced environments.
- Opening and closing procedures.
Barback
Event Aces
CA
08.2025 - Current
- Prepared and stocked bar supplies for high-volume events.
- Assisted bartenders with drink orders during busy service periods.
Front Desk Administrator
Soulcycle
03.2019 - Current
- Managed front desk operations, ensuring smooth check-in/check-out processes for clients.
- Coordinated scheduling and appointment management for instructors and clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Co- Founder / Shop Lead
Bike Kitchen
San Francisco
11.2019 - Current
- Manage daily operations of a community-focused bicycle repair shop serving women, trans, femme, and non-binary cyclists.
- Facilitate inclusive, affirming space centered on accessibility and community care.
- Provide hands-on mechanical repair services and customer consultations.
- Manage budgeting, fundraising efforts, and community partnerships.
- Supervised volunteers and developed training systems.
- Directed day-to-day shop operations including budgeting, supply ordering, POS, and financial tracking.
- Designed sliding-scale pricing and mutual aid repair initiatives.
- Cultivated safer space practices and community accountability structures.
Bartender
F & B innovations
01.2019 - Current
- Mixed cocktails and beverages according to established recipes.
- Executed opening and closing duties, including restocking supplies.
- Bartended high-traffic music events, ensuring efficient service during long lines.
Education
GED -
College of San Mateo
San Mateo, CA01-2016
Skills
- Team leadership and guidance
- Customer service excellence
- Quality assurance
- Multitasking efficiency
- Adaptability in fast-paced environments
- Organizational skills
Timeline
Barback
Event Aces
08.2025 - Current
Barista
Coffee Bar
02.2020 - 06.2021
Co- Founder / Shop Lead
Bike Kitchen
11.2019 - Current
Shift Lead /Lead Key Holder
Craftsman and Wolves
05.2019 - 02.2022
Front Desk Administrator
Soulcycle
03.2019 - Current
Bartender
F & B innovations
01.2019 - Current
Guest Service / Cashier / Barista
Target Corporation
04.2012 - 07.2016
GED -
College of San Mateo