Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ella Seward

New York,NY

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and organization. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Has additional experience with dishwashing and busing tables. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Overview

8
8
years of professional experience

Work History

Receptionist

Mark Broady DVM
Shelburne Falls, MA
07.2020 - 01.2021
  • Answered and directed all incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared packages for lab deliveries and coordinated timely shipments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Drafted professional business communication.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Rendered information to callers and drafted office emails.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Responded to customer concerns and issues by communicating with doctor on their behalf.

Kennel Assistant

Mark Broady DVM
Shelburne Falls, MA
01.2017 - 01.2021
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection after hours
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay

Hostess

Elmers Store
Ashfield, MA
10.2018 - 12.2018
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times

Busboy

Elmers Store
Ashfield, MA
04.2016 - 12.2018
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Maintained assigned areas to keep organized and clean by mopping floor, washing dishes and sanitizing.

Babysitter

Charity Benjamin
Ashfield, MA
01.2017 - 04.2017
  • Helped prepare healthy meals, age appropriate snacks and refreshments for two children, accounting for individual dietary needs and restrictions

Education

Bachelor of Science - Applied Psychology

New York University
New York, NY
05.2024

High School Diploma -

Mohawk Trail Regional High School
Shelburne Falls, MA
05.2020

Skills

  • Computer skills
  • Flexible
  • Reliable and trustworthy
  • Conflict resolution
  • Collaboration
  • Work ethic
  • Friendly, positive attitude
  • Organization
  • Multitasking
  • Decision-making
  • Clerical
  • Customer service

Timeline

Receptionist

Mark Broady DVM
07.2020 - 01.2021

Hostess

Elmers Store
10.2018 - 12.2018

Kennel Assistant

Mark Broady DVM
01.2017 - 01.2021

Babysitter

Charity Benjamin
01.2017 - 04.2017

Busboy

Elmers Store
04.2016 - 12.2018

Bachelor of Science - Applied Psychology

New York University

High School Diploma -

Mohawk Trail Regional High School
Ella Seward