Detail-oriented professional with extensive experience in medical office management. Known for effective multitasking and conflict resolution, with a proven track record in streamlining operations and improving service delivery.
Work History
Medical Office Manager
21 Years 7 Months
Dr, Larry H. Gaston | 01.2005 - Current
Oversaw daily operations of medical office, ensuring efficient workflow and patient satisfaction.
Implemented scheduling systems to optimize appointment availability and reduce patient wait times.
Developed staff training programs to enhance employee performance and improve service delivery.
Streamlined billing procedures, guaranteeing accurate claims submission and efficient follow-up on overdue payments.
Biologics Coordinator
21 Years 7 Months
Dr. Larry H. Gaston | 01.2005 - Current
Coordinated biologics procurement and inventory management processes to ensure timely availability of materials.
Implemented quality control measures to maintain compliance with regulatory standards in biologics handling.
Developed training programs for staff on best practices for biologics storage and management protocols.
Streamlined communication between cross-functional teams to enhance workflow efficiency and project timelines.
Led initiatives to improve operational workflows, resulting in reduced processing times for biologics requests.
Education
High School Diploma
Ellison High School | Killeen, TX
Skills
Strong work ethic
Effective multitasking
Professional telephone etiquette
Conflict resolution
Attention to detail
Team leadership
Computer software proficiency
Billing processes
Medical records administration
Effective communication techniques
Accomplishments
Documented and resolved [Issue] which led to [Results].