CHAD ERICKSON
Faribault,MN
Summary
Dynamic Service Advisor with a proven track record at Truck Center Companies, excelling in customer service and sales. Leveraging strong problem-solving abilities and computer proficiency, I consistently deliver accurate repair estimates and foster lasting client relationships, enhancing customer satisfaction and driving revenue growth.
Overview
7
7
years of professional experience
Work History
Service Advisor
Truck Center Companies
Faribault, MN
06.2024 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Promoted available products and services to customers during service, account management and order calls.
Service Advisor
Interstate power systems
Lakeville, MN
07.2023 - 06.2024
- Customer facing service and sales advisor for three separate shops
- Welcome customers and discuss their needs
- Estimating the cost and time needed for a wide range of repairs
- Prepare repair orders by detailing the vehicles problems or symptoms
- Process warranty for Daimler and Allison Transmission
Counter sales
Dakota supply group
Burnsville
02.2023 - 06.2023
- Sales of parts in person and over phone
- Kept parts department clean and professional with regularly updated and restocked displays
- Received and processed daily parts orders for storage, shipment and customer pickup
- Maintained and updated logs and accounts with sales, backorders and payments
- Worked with service team to coordinate parts orders for planned repairs
Territory service and sales representative
Ecolab
Rochester
10.2022 - 02.2023
- Expanded sales opportunities through on-site demonstrations and training classes
- Optimized territory portfolio with active account management and relationship-building
- Cross-sold effectively by consulting with customers and maintaining expert-level knowledge of available products and services
- Maintained exceptional customer relations with frequent communication and timely attention to diverse issues
Transportation supervisor
Mystic Lake Casino
Prior Lake
10.2018 - 10.2022
- Resolved problems proactively by staying in constant communication with drivers
- Handled field emergencies with calm approach and quickly restored service
- Prepared well for shifts by determining delivery locations, schedules and special conditions
- Planned work based on expected shipping dates, volumes and destinations
Education
Computer networking -
ITT Technical college
Eden Prairie06.2025
Sheetmetal fabrication - Other
Saint Paul College
Saint Paul06.1999
High school or equivalent - General
Apple Valley Senior High School
Apple Valley06.1992
Skills
- Computer proficiency
- Sales expertise
- Problem solving
- Effective communication
- Customer service
Affiliations
- Vintage hi-fi and record collector
- Camping and outdoors enthusiast
- Backyard BBQ enthusiast
Timeline
Service Advisor
Truck Center Companies
06.2024 - Current
Service Advisor
Interstate power systems
07.2023 - 06.2024
Counter sales
Dakota supply group
02.2023 - 06.2023
Territory service and sales representative
Ecolab
10.2022 - 02.2023
Transportation supervisor
Mystic Lake Casino
10.2018 - 10.2022
Computer networking -
ITT Technical college
Sheetmetal fabrication - Other
Saint Paul College
High school or equivalent - General
Apple Valley Senior High School
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