Nathan Whitehouse
Limington,ME
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations
Overview
7
7
years of professional experience
Work History
Service Advisor
Richardson's Boat Yard
Standish, ME
07.2023 - Current
- Managed customer relations from initial contact to service completion, ensuring satisfaction and transparency
- Helped with the office side of maintaining and storing approximately 1,000 boats and slipping another 350 during summer months
- Engaged with numerous walk-in customers to address inquiries and identify issues with their boats
- Kept effective communication between customers and update them what was going on to keep a smooth running shop
- Focused on selling big service work during winter to keep customers out on the lake for summer, and the technicians busy during the slow winter months
- Responded to customer calls, assessed boats for any damage or issues, and provided the necessary quotes
Service Advisor
Bill Dodge Automotive Group
Westbrook, ME
02.2022 - 07.2023
- Fostered positive relationships with customers to promote loyalty and repeat business
- Assessed vehicle needs through proactive communication, setting clear cost and time expectations
- Ensured thorough documentation of all transactions in both physical and digital records
- Photographed vehicles before service to provide a record of pre-existing damage
- Collaborated effectively with technicians to support seamless workflow within the shop
- Demonstrated proficient computer skills for data entry and processing tasks
Pipe Layer/Operator/laborer
Leavitt earthworks
Standish, ME
01.2020 - 02.2022
- Performed comprehensive earthwork for residential projects, including foundation excavation and landscaping
- Skilled in operating front-end loader, excavator, dozer, skid steer, roller, and haul truck
Yard Worker
Steep Falls Building Supply
Standish, ME
05.2019 - 01.2020
- Facilitated sales of lumber and building supplies to meet customer needs
- Operated forklift for efficient material handling
- Maintained organized yard to enhance safety and accessibility
- Assisted in loading and unloading materials from trucks and storage areas
- Monitored inventory levels to ensure timely replenishment of supplies
- Adhered to safety protocols to minimize risks during daily operations
Laborer/Pipe Layer
Dearborn Construction
Buxton, ME
03.2018 - 05.2019
- Executed residential and commercial earthwork construction projects
- Managed small additions, leach bed repairs, and extensive road work including water and sewer pipelines
- Operated heavy machinery such as roller, front end loader, haul truck, and skid steer
Education
Vocation School - Automotive Engineering
Westbrook Regional Technology Center
Westbrook, ME05-2017
High School Diploma -
Bonny Eagle High School
Standish, ME05-2017
Skills
- Customer service expertise
- Property management
- Quick learner
- Blueprint interpretation
- Electrical knowledge
- Cashiering experience
- Inventory management
- Sales proficiency
- Automotive service skills
- Microsoft Office suite
- Delivery driving experience
- Mechanic skills
- Computer proficiency
- Communication skills
- Service writing expertise
- Cash management proficiency
- Heavy equipment operation
- Plumbing skills
- Team collaboration
- Time management strategies
- Data entry proficiency
Additional Information
- Willing to relocate: Sarasota county area, Florida. Authorized to work in the US for any employer
References
- Dave Walton
207-298-2215
GM, Portland House of Pizza
Former manager at Portland House of Pizza, known for 10+ years
- Michael Crumrine
1-309-212-1720
Colleague from Richardson's Boat Yard.
Personnel, known for 3 years
Timeline
Service Advisor
Richardson's Boat Yard
07.2023 - Current
Service Advisor
Bill Dodge Automotive Group
02.2022 - 07.2023
Pipe Layer/Operator/laborer
Leavitt earthworks
01.2020 - 02.2022
Yard Worker
Steep Falls Building Supply
05.2019 - 01.2020
Laborer/Pipe Layer
Dearborn Construction
03.2018 - 05.2019
Vocation School - Automotive Engineering
Westbrook Regional Technology Center
High School Diploma -
Bonny Eagle High School
Similar Profiles
Jerry KrcmarikJerry Krcmarik
Contractor at Homer Boat YardContractor at Homer Boat Yard
Henri CoxHenri Cox
Bartender/Barista at Builders Boat YardBartender/Barista at Builders Boat Yard
Nicole ThroweNicole Throwe
IT Specialist and Receptionist at The Boat Yard at Grand MarinaIT Specialist and Receptionist at The Boat Yard at Grand Marina
Dustin ColsonDustin Colson
Director of Development at New England Fishermen’s Stewardship AssociationDirector of Development at New England Fishermen’s Stewardship Association
Joshua RohJoshua Roh
Operations Supervisor (Skillbridge Intern) at Win-Waste InnovationsOperations Supervisor (Skillbridge Intern) at Win-Waste Innovations