Jeremy Allen
Prescott Valley,AZ
Summary
Motivated candidate with strong communication skills and disciplined task prioritization. Reliable support for team goals through timely execution and consistent follow-through. Demonstrates willingness to assist across priorities to meet performance expectations.
Overview
8
8
years of professional experience
Work History
Service Advisor
Kirby Automotive
Prescott Valley, Arizona
10.2025 - Current
- Managed customer intake, documented vehicle concerns, and maintained accurate service records to ensure streamlined service delivery.
- Communicated repair updates and recommendations to customers across each service visit.
- Resolved customer inquiries promptly through phone, email, and in-person communication, enhancing customer satisfaction and trust.
- Coordinated service scheduling to support timely vehicle repair execution.
- Built maintenance and repair estimates aligned with labor, parts, and pricing requirements.
- Delivered accurate cost projections for repairs, labor hours, and parts pricing.
- Prepared service invoices and collected payments for completed work.
- Managed high-volume inbound calls from prospects requesting quotes and service information.
- Generated an average $65,000 in monthly sales, contributing to overall business revenue.
Shop Manager
Buddy's Alignment & Auto Repair
Scottsdale, AZ
10.2022 - 09.2025
- Drove average personal monthly sales of $50,000 - $60,000, accounting for about 50% of sold services.
- Reviewed recommendations with customers and converted approved services into sales.
- Developed service estimates for required and recommended repairs, facilitating informed customer decisions and driving sales opportunities.
- Assessed customer concerns and routed repair orders to qualified technicians, ensuring accurate job assignments and timely service delivery.
- Partnered with manager to align technician workflow with repair time requirements.
- Coordinated parts ordering for sold work, optimizing inventory management and ensuring timely completion of repairs.
Assistant Store Manager
Brake Masters
Chandler, AZ
09.2021 - 09.2022
- Assisted store manager with streamlining daily operations to enhance store efficiency.
- Coordinated technician workloads to ensure timely repairs and maintain high customer satisfaction.
- Set customer time expectations for repairs based on current workload.
- Assisted customers in identifying repair needs and reviewing financing options.
- Supported customer check-in and check-out process.
- Processed online orders for parts not available in store.
- Compiled daily sales and inventory reports for management to inform decision-making.
Service Manager
Firestone Complete Auto Care
Chandler, AZ
12.2018 - 08.2021
- Led technicians to ensure timely and accurate completion of work.
- Coordinated appointments and walk-ins to meet completion times.
- Addressed customer inquiries regarding car care options via phone and in person.
- Helped customers understand repair options and pricing.
- Presented and sold needed repairs and recommendations to customers.
- Oversaw compliance in the front and back shop with new and existing programs.
- Assisted store manager in implementing new programs, policies, and procedures.
Skills
- Customer service expertise
- Sales tactics
- Customer relationship management
- Service appointment coordination
- Microsoft Office proficiency
- POS system knowledge
- Customer documentation
- Documentation skills
- Analytical problem-solving
- Time management
- Effective communication skills
- Interpersonal abilities
Timeline
Service Advisor
Kirby Automotive
10.2025 - Current
Shop Manager
Buddy's Alignment & Auto Repair
10.2022 - 09.2025
Assistant Store Manager
Brake Masters
09.2021 - 09.2022
Service Manager
Firestone Complete Auto Care
12.2018 - 08.2021