Chad Harrell
Summary
Dedicated customer service professional with 5+ years of experience in providing exceptional service and resolving customer inquiries. Seeking to leverage strong communication skills and problem-solving abilities to deliver outstanding customer support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Delta Cargo
01.2014 - 12.2019
- Responded to customer inquiries via phone, email, and live chat, providing timely and accurate information - Resolved customer complaints and issues in a professional and efficient manner, ensuring high levels of satisfaction - Processed orders, returns, and exchanges, maintaining a high level of accuracy and attention to detail - Collaborated with team members to improve customer service processes and procedures
Customer Support
Kellogs Warehouse
01.2013 - 12.2013
- Assisted customers with product information, pricing, and availability, contributing to increased sales and customer loyalty - Managed customer accounts, including updating contact information, processing payments, and resolving billing discrepancies - Conducted customer satisfaction surveys to gather feedback and identify areas for improvement - Participated in training sessions to enhance product knowledge and customer service skills.
Customer Service
AT&T
01 2010 - 01 2013
- Provided exceptional customer service by remaining patient, empathetic, and understanding throughout each interaction.
- Increased customer retention with proactive communication initiatives and timely issue resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Associates Degree - Business
Southern New Hampshire University
Skills
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with a strong attention to accuracy and team player
Timeline
Customer Service Representative
Delta Cargo
01.2014 - 12.2019
Customer Support
Kellogs Warehouse
01.2013 - 12.2013
Customer Service
AT&T
01 2010 - 01 2013
Associates Degree - Business
Southern New Hampshire University
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