Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

CHAD LUETJEN

COLE CAMP,MO

Summary

Dynamic Benefit Program Senior Specialist with a proven track record at DHEWD, excelling in strategic planning and process improvement. Adept at training and mentoring teams, I enhance operational efficiency and foster collaboration. Recognized for delivering impactful workshops and analyzing data trends to drive informed decision-making.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Benefit Program Senior Specialist

DHEWD
Jefferson City, Missouri
07.2022 - Current

Developed training programs to enhance staff skills and knowledge, resulting in increased program effectiveness.

  • Collaborated with state departments and workforce development boards to strengthen partnerships and improve service delivery.
  • Implemented process improvements to streamline operational workflows.
  • Reviewed processes and procedures to identify areas of improvement.
  • Analyzed data trends to inform strategic decision-making processes.
  • Facilitated workshops to enhance team collaboration and improve efficiency in project execution.
  • Developed training materials for new staff members regarding relevant topics.
  • Developed, maintained, and implemented strategic plans for projects.
  • Facilitated Reentry 2030 partnerships to strengthen collaboration among stakeholders.

Benefit Program Technician

DHEWD
Jefferson City, MO
11.2016 - 07.2022
  • Provided first-tier technical support to job seekers, business customers, and staff.
  • Managed ERCC and DWD support email communications, improving response times.
  • Mentored CSU team in processing IQ tickets and access requests for operational efficiency.
  • Provided technical support to remote research team members, facilitating effective collaboration.
  • Assisted with change requests to facilitate seamless transitions.
  • Designed and delivered training programs to improve individual and organizational performance.
  • Uploaded training materials into learning management system, improving access for users.

Corrections Classification Assistant

Missouri Department of Corrections
Boonville, MO
08.2009 - 11.2016
  • Assisted offenders in preparing for successful reentry into society after incarceration.
  • Managed documentation and records for inmate services and programs, ensuring accuracy and compliance.
  • Facilitated interdepartmental communication, improving collaboration and workflow among departments.
  • Organized events focused on staff development and community outreach initiatives.
  • Supported staff training sessions emphasizing compliance and safety procedures.
  • Maintained inventory of office supplies and equipment for departmental operations.
  • Handled confidential information with utmost discretion and integrity.
  • Contributed to developing new policies and procedures, enhancing overall operational effectiveness.

Fabricator

At Work Personnel
Sedalia, MO
03.2008 - 08.2009
  • Fabricated custom parts from raw materials using manual machining equipment, delivering tailored solutions to meet specific client requirements.
  • Executed production fabrication activities across multiple factories in Sedalia area, ensuring consistent quality and adherence to timelines.
  • Interpreted blueprints to ensure precise assembly of components.
  • Conducted quality checks on finished products to uphold standards.
  • Collaborated with team members to streamline production processes, contributing to improved workflow and team coordination.

Project Manager

Phoenix Manufacturing
Cole Camp, MO
09.2007 - 02.2008
  • Developed and maintained project plans, schedules, and budgets across multiple projects.
  • Coordinated resources across projects to achieve successful delivery within established timelines.
  • Facilitated interdepartmental communication to promote project alignment and support.
  • Monitored project progress to guarantee adherence to quality standards.
  • Managed budgeting and resource allocation for various manufacturing initiatives.
  • Managed multiple projects with competing deadlines while maintaining focus on priority objectives.
  • Aligned project plans with manufacturing goals to enhance operational efficiency.
  • Oversaw fabrication of 10 large bag house filter systems for General Electric, ensuring timely and quality delivery.

Midwest Regional Director

Oats Inc.
Sedalia, MO
03.2007 - 09.2007
  • Supervised staffing and payroll operations for 13-county area, managing 87 drivers and 110 buses to ensure efficient service delivery.
  • Trained and mentored regional staff on best practices and company policies, fostering a culture of compliance and excellence.
  • Implemented process improvements that enhanced operational efficiency and reduced costs.
  • Developed and monitored budgets for regional initiatives to control expenses.
  • Conducted regular performance reviews, providing constructive feedback to enhance team member development and alignment with objectives.
  • Provided leadership and direction to staff, ensuring alignment with organizational objectives.

Operations Manager

CEVA Logistics
Kansas City, MO
07.2004 - 03.2007
  • Supervised office staff of six and 35 material handlers, ensuring freight operations of approximately 150 million dollars daily.
  • Managed daily logistics operations to enhance workflow and efficiency.
  • Implemented process improvements to enhance operational effectiveness and productivity.
  • Developed training programs to ensure safety compliance and improve operational knowledge.
  • Fostered a safe working environment through adherence to safety standards and practices.
  • Presented performance and productivity reports to upper management, offering actionable insights.
  • Conducted interviews and made hiring decisions for all non-hourly positions.
  • Created employee recognition initiatives to foster morale and enhance team communication.

Education

Lean Six Sigma Green Belt -

GOLEAN Six Sigma
08-2021

Associate's Degree - General Studies

State Fair Community College
Sedalia, MO
01-2016

Skills

  • Regulatory compliance
  • Stakeholder engagement
  • Customer service
  • Process improvement
  • Strategic planning
  • Performance evaluation
  • Decision making
  • Problem solving
  • Time management
  • Leadership and mentoring
  • Training and coaching
  • Management collaboration
  • Effective communication
  • Organizational skills

Certification

  • Lean Six Sigma Green Belt Certified
  • Coaching Employees through Difficult Situations
  • Leading in Government
  • Leading Productive Meetings
  • Managing Teams
  • Hiring and Developing Your Future Workforce
  • Customer Service Foundations
  • New Manager Foundations
  • Time Management Tips
  • Using Questions to Foster Critical Thinking and Curiosity

Professional References

  • Edward Underwood, Missouri Department of Higher Education, Benefit Program Senior Specialist, 660-530-5627
  • Lester Robinson, Missouri Department of Higher Education, Benefit Program Senior Specialist - Retired, 660-221-8766
  • George Love, Lamm Technical Resources LLC, General Manager, 660-596-1314
  • Anna Conroy, Eckerd Connects, Functional Leader, 660-851-7901

Timeline

Benefit Program Senior Specialist

DHEWD
07.2022 - Current

Benefit Program Technician

DHEWD
11.2016 - 07.2022

Corrections Classification Assistant

Missouri Department of Corrections
08.2009 - 11.2016

Fabricator

At Work Personnel
03.2008 - 08.2009

Project Manager

Phoenix Manufacturing
09.2007 - 02.2008

Midwest Regional Director

Oats Inc.
03.2007 - 09.2007

Operations Manager

CEVA Logistics
07.2004 - 03.2007

Lean Six Sigma Green Belt -

GOLEAN Six Sigma

Associate's Degree - General Studies

State Fair Community College
CHAD LUETJEN