Chad Malcom
431 Keller St, Blackshear,GA
Summary
Experienced supervisor 20+ years, with the ability to train and motivate staff to meet challenging performance, targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost effective service. Motivated and friendly worker with a flexible schedule, dependable and punctual. Work collaboratively with team members, provide excellent customer service and delivered products on time.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Training Instructor
Department Of Justice, Federal Bureau Of Prisons
Glynco, GA
03.2022 - Current
- Delivered a wide variety of courses in correctional procedures, policies, and techniques.
- Presented courses of instruction utilizing a variety of lecture techniques and tools including group discussions, role playing, practical exercises, audio-visual aids and handouts.
- Developed and taught basic, advanced, and specialized programs.
- Created lesson plans to support the classes presented.
- Conducted training in Basic Law Enforcement fundamentals, Physical Abilities Testing and
Self Defense techniques. - Coordinated classes, monitored student progress, documented results and submit recommendations for remedial training and provided corrective actions.
- Revised program course material and lesson plans.
- Spent time mentoring new staff to build their skills in a correctional setting.
Captain of Correctional Officers
Department Of Justice, Federal Bureau Of Prisons
Forrest City, AR
10.2018 - 03.2022
- Served as the resident expert on all custodial and security questions that arises at the institution.
- Provided leadership and direction to the Correctional Services Department in institutional security, inmate conduct and discipline, inmate work, control of hazardous tools, safety, sanitation, control and use of institution vehicles, and key control.
- Implemented programs to improve complex operations within the institution.
- Attended meetings and conferences in which policies are formulated, decisions rendered, budgetary matters discussed, and plans are made for administrative operations.
- Inspected facilities, observe personnel and inmates from the standpoint of security, employee-inmate relations and morale, and overall program coordination.
- Made sound decisions in emergency situations where the decisions could result in severe consequences such as loss of life or destruction of property.
- Served as an advisor to the Chief Executive Officer and his staff in the formulation and implementation of institution policies, procedures and programs.
- Integrated these policies and procedures into the overall operations of the facility as well as the Correctional Department.
- Wrote responses to inquiries concerning institutional security and operations and I use knowledge and insight to devise and implement new and improved security measures.
Special Investigations Lieutenant
Department Of Justice, Federal Bureau Of Prisons
Marion, IL
04.2012 - 10.2018
- Served as the designated law enforcement liaison.
- Gathered and Analyzed raw information and process strategic intelligence regarding members of Security Threat Groups.
- Performed as an analyst, with responsibility for managing, developing, planning and initiating research projects and performing analytical research functions to prepare finished written or oral intelligence reports.
- Maintained databases of investigative materials.
- Developed threat analysis data and formal threat assessments regarding security threat groups or security threat profile inmates to support informed decisions and strategic planning at the institutional level.
- Planned and directed intelligence activities.
- Assisted in presenting cases to the United States Attorney for possible prosecution.
- Served as the designated intelligence officer, corrections expert on inmate activities.
- Conducted and managed complex criminal investigations, prepared such cases for criminal prosecution and/or BOP administrative disciplinary hearings.
- Conducted investigations involving allegations of staff misconduct.
Correctional Lieutenant
Department Of Justice, Federal Bureau Of Prisons
Terre Haute, IN
09.2010 - 04.2012
- Directed a shift of correctional officers assigned to various posts, programs, and specific duties.
- Planned, directing and administrating inmate programs, activities, work and directing and managing staff and inmates during a crisis situation.
- Applied counseling and guidance to inmates to ensure institution rules are followed, work habits and behavior is maintained.
- Interpreted policy, handle problems concerning the inmate population and manage various housing units, work duties and recreation areas.
- Assumed responsibility for the daily operations of the institution on all shifts and I am the ranking staff member on duty.
- Made daily inspections of all areas of the institution to insure that established procedures regarding security, safety and sanitation are being followed.
- Checked all departments for compliance with proper tool control and other correctional procedures.
- Conducted internal audits of all areas of the institution.
- Took prompt and decisive action during emergency situations to determine the nature and cause of the emergency, sound necessary alarms, take action to prevent loss of life and minimize destruction of property and notify the proper authorities.
Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
Pekin, IL
07.2002 - 09.2010
- Provided supervision to inmates in living quarters and instructing them on sanitation.
- Enforced rules and regulations within the secured facility.
- Maintained inmate accountability, made good sound judgement in making decisions affecting life and well-being of inmates.
- Trained new staff on Bureau policies, specific duties, areas of responsibility, correctional procedures, providing discussion on procedures and how it pertains to the security, successful daily operations, and the orderly running of the institution.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Conducted headcounts to ensure that all inmates were accounted for.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Conducted fire, safety and sanitation inspections.
Fire/Personnel Security Specialist
Guardsmark, Inc.
Peoria, IL
05.1998 - 07.2002
- Recharged and recertified fire extinguishers, SCBAs, and fire hoses.
- Performed inspection and/or maintenance as required, dependent on the age of the fire extinguisher, SCBAs, and fire hoses.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Verified accuracy of items loaded onto truck against shipping documents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Security Officer
Guardsmark, Inc
Peoria, IL
10.1996 - 07.2002
- Directed individuals through security processes, clearly explaining policies, and procedures.
- Monitored security console and handled incoming telephone calls for security-related matters.
- Monitored surveillance cameras to ensure safety and security of premises.
- Carried out security checks on visitors, on arrival and exit using security scanners and other equipment.
- Kept a record of all visitors including the time of arrival and departure.
- Responded to alarms within the premises.
- Patrolled the premises regularly to ensure nothing is out of place.
- A Liaison with law enforcement in the case of suspected or reported criminal activity.
- Performed scheduled and random checks of designated areas throughout the facility to check for any security breaches.
- Assisted the maintenance staff in securing an area during a maintenance emergency
- Prohibited access to restricted areas, checking and verifying identification, credentials, and documents.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Heavy Wheeled Vehicle Mechanic
US Army
Peoria, IL
07.1993 - 07.1996
- Performed inspections, diagnoses and repairs on electrical, hydraulic, suspension brake and air systems to maintain equipment performance.
- Completed preventive maintenance, inspections and repairs on equipment.
- Detected and repaired safety items on equipment to reduce field downtime and extend service life.
- Used devices and equipment to perform complete diagnostics on engines, systems and components.
- Worked on systems such as transmissions, brakes, hydraulics, suspensions and steering systems to restore equipment and vehicle function, replaced engines and transmissions.
- Maintained up-to-date service records to keep track of maintenance and repair needs.
- Managed item parts inventory for standard services and repairs.
- Tested mechanical products and equipment after repairs to check performance.
- Read and interpreted operating manuals, blueprints, and technical drawings.
- Inspected, observed, and tested equipment to diagnose defects and determine required repairs.
- Tested batteries and replaced them if necessary.
- Changed oil and lubricated moving parts to reduce wear-and-tear on vehicle components.
- Cleaned engine parts with solvents or steam cleaners to remove dirt, grease, oil buildup.
- Adjusted controls like brakes and valves to ensure proper functioning of vehicle components.
Lube Express Technician
Castrol Quickdraw
Washington, IL
10.1992 - 07.1993
- Performed routine oil changes and fluid top-offs on a variety of vehicles in accordance with manufacturer specifications.
- Inspected and replaced air filters, spark plugs, belts, hoses and other components as needed.
- Cleaned and lubricated chassis components such as steering linkage, suspension parts and brake systems.
- Repaired minor automotive issues such as replacing light bulbs, wiper blades and fuses.
- Checked tire pressure levels, rotated tires and performed wheel alignments when necessary.
- Assisted customers with selecting appropriate fluids for their vehicles based on make, model, year requirements.
- Provided excellent customer service by answering questions about maintenance schedules and recommended services.
- Adhered to company safety policies while operating power tools in the shop environment.
- Checked antifreeze levels, performed antifreeze system flushes and replaced with new antifreeze.
Lumber Yard Worker
Carter Lumber
East Peoria , IL
06.1991 - 10.1992
- Unloaded, sorted and staged lumber for storage or shipment.
- Inspected building materials and compared against paperwork to identify missing items or quality problems.
- Assisted customers with selecting, purchasing, and loading lumber.
- Banded finished packs and rapidly pushed out to keep production line moving.
- Ran forklifts and other machinery to move large equipment and loads of lumber.
- Stacked lumber to proper height and width for safe storage.
- Protected freight from damage using proper strapping and bracing techniques to stabilize and prevent load shifting.
- Safely operated forklifts and hoists to move heavy containers and pallets.
- Completed shipping and receiving documentation to accompany each shipment.
- Attached slings or hooks to heavy loads, working with equipment operators to initiate movement.
- Organized the yard according to product type and size.
- Cut wood to customer specifications using saws, planers, routers and other tools.
Cook
Washington Family Restaurant
Washington, IL
08.1989 - 06.1991
- Followed established recipes to prepare and cook menu items.
- Complied with portioning requirements to adhere to budget and minimize waste.
- Kept kitchen operations running smoothly with expert grill maintenance and operation.
- Measured portions and ingredients to minimize waste and control costs.
- Sanitized kitchen surfaces and equipment to comply with food safety regulations.
- Prepared ingredients, garnishes and side dishes in advance to expedite meal service.
- Cleaned surfaces regularly to prevent spread of illness or cross contamination between raw and cooked products.
- Cooked items to correct temperatures to minimize risk of food-borne illness.
- Operated kitchen equipment to prepare meal items for guests.
- Set up and stocked stations with necessary supplies.
- Cleaned kitchen work stations periodically to prevent cross contamination.
- Prepared and cooked food in exact quantities to meet orders
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Associate of Science - Police Science in Law Enforcement
Illinois Central College
East Peoria, IL05-2000
High School Diploma -
Washington Community High School
Washington, IL05-1993
Skills
- Leveraged interactive learning techniques to enhance engagement, knowledge retention, and skill development among trainees
- Inspected living areas and personal belongings regularly to detect and seize contraband
- Observed inmates continuously to maintain safety and enforce facility rules
- Maintained vigilance to identify conflict and dangerous behaviors prior to escalation
- Employed tactful and diplomatic communication to interact with diverse populations
- Premises patrol
- Investigation documentation
- Identification verification
- Electronic surveillance
- Security screenings
- Law enforcement background
- Report writing
- Package scanning, delivery logging
- Responsible drivers on local routes
- Time management skills
- Performed inspections, diagnoses, and repairs on electrical, hydraulic, suspension, brake, and air systems to maintain equipment performance
- Inspected vehicle fluids, including brake fluid and engine oil, before replacing them to the manufacturer's recommended levels
- Ran forklifts and other machinery to move large equipment and loads of lumber
- Followed established recipes to prepare and cook menu items
- Cooked items should be brought to the correct temperatures to minimize the risk of food-borne illness
Languages
English
Full Professional
Accomplishments
Special Act Award-FCI Pekin 9/2005
Letter of Commendation-FCI Pekin 8/2006
Quality Step Increase (QSI)-FCC Pollock 4/2010
Special Act Award-FCC Terre Haute 9/2011
Quality Step Increase (QSI)-USP Marion 3/2013
Quality Step Increase (QSI)-USP Marion 3/2014
Sustained Superior Performance (SSP)-USP Marion 3/15
Time Off Award-USP Marion 5/15
Quality Step Increase (QSI)-USP Marion 3/2016
Special Act Award-USP Marion 9/2016
Time Off Award-USP Marion 9/2016
Letter of Commendation-FCC Terre Haute 8/2017
Sustained Superior Performance (SSP)-USP Marion 7/2017
Time Off Awards-USP Marion 7/2017
Quality Step Increase (QSI)-USP Marion 3/2018
Time Off Awards-FCC Forrest City 9/2019
Special Act Award-FCC Forrest City 9/2019
Supervisor of the Quarter-FCC Forrest City 9/2019
Certification
- Federal Law Enforcement Training Center, Staff Training Academy 2002.
- Disturbance Control Member-FCI Pekin 12/2005-2008; FCC Pollock 2/2009-2010
- CPR Certified 1/2025
- FEMA Certified in:
Introduction to the Incident Command System for Law Enforcement IS-00100.LEa-FCC Pollock 1/2010
ICS for Single Resource and Initial Action Incidents, ICS-200 IS-00200.a-FCC Pollock 1/2010
National Incident Management System (NIMS) An Introduction IS-00700.a-FCC Pollock 1/2010
National Response Framework, Introduction IS-00800.b-FCC Pollock 1/2010
- Evidence Recovery Team T4T-MSTC 12/2013
- Special Investigative Supervisory-MSTC 3/2014
References
References available upon request.
Timeline
Training Instructor
Department Of Justice, Federal Bureau Of Prisons
03.2022 - Current
Captain of Correctional Officers
Department Of Justice, Federal Bureau Of Prisons
10.2018 - 03.2022
Special Investigations Lieutenant
Department Of Justice, Federal Bureau Of Prisons
04.2012 - 10.2018
Correctional Lieutenant
Department Of Justice, Federal Bureau Of Prisons
09.2010 - 04.2012
Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
07.2002 - 09.2010
Fire/Personnel Security Specialist
Guardsmark, Inc.
05.1998 - 07.2002
Security Officer
Guardsmark, Inc
10.1996 - 07.2002
Heavy Wheeled Vehicle Mechanic
US Army
07.1993 - 07.1996
Lube Express Technician
Castrol Quickdraw
10.1992 - 07.1993
Lumber Yard Worker
Carter Lumber
06.1991 - 10.1992
Cook
Washington Family Restaurant
08.1989 - 06.1991
Associate of Science - Police Science in Law Enforcement
Illinois Central College
High School Diploma -
Washington Community High School