Chad Murphy
Smyrna,GA
Summary
Proven leader in account management and business development, with a track record of enhancing client satisfaction and retention at S.R KEY PLUMBING. Skilled in fostering client relations and teamwork, I have successfully driven project completions and sales growth, demonstrating exceptional customer service and strategic planning abilities.
Overview
6
6
years of professional experience
Work History
Account Manage
S.R KEY PLUMBING
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Project Manager
S.R KEY PLUMBING
08.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Achieved project deadlines by coordinating with contractors to manage performance.
Owner
PLATINUM SCAPES
08.2022 - 11.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Sales Development Representative
TURF MASTER
06.2018 - 08.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Boosted overall sales revenue by identifying upselling opportunities within existing accounts and suggesting additional products or services of value.
- Utilized [Software] to manage sensitive client information and update existing and new client profiles.
Restaurant Waiter
Salt And Pepper
12.2019 - 11.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Business Administration -
Shorter University
Rome, GA05.2020
Skills
- Account Management
- Account development
- Customer Service
- Client Relations
- Teamwork and Collaboration
- Project Management
- Business Development
- Excel/Microsoft
- QuickBooks
Timeline
Account Manage
S.R KEY PLUMBING
08.2023 - Current
Project Manager
S.R KEY PLUMBING
08.2023 - Current
Owner
PLATINUM SCAPES
08.2022 - 11.2023
Restaurant Waiter
Salt And Pepper
12.2019 - 11.2020
Sales Development Representative
TURF MASTER
06.2018 - 08.2022
Associate of Business Administration -
Shorter University