Chad Scott
New Brunswick,NJ
Summary
Dynamic professional with a proven track record at American Eagle Outfitters, Inc, excelling in customer service and strategic planning. Leveraged excellent people skills and relationship building to enhance customer loyalty and drive repeat business. Demonstrated strong problem-solving abilities, contributing to team success and operational efficiency. Passionate about fostering positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
Edison, NJ
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Residential Youth Counselor(DSP)
Bonnie Brae
Liberty Corner, NJ
07.2023 - 11.2023
- Collaborated with staff members to create individualized discharge plans that addressed each resident''s unique needs, aftercare resources, and support systems.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential youth counseling.
- Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
- Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
- Reduced conflicts among residents through effective communication and active listening skills.
- Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
- Provided crisis intervention services as needed to address immediate concerns or challenges faced by residents.
- Promoted a safe living environment by enforcing house rules and monitoring resident behavior.
- Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
- Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
Mental Health Volunteer
Cornwall Regional Hospital
Montego Bay, JA
09.2018 - 10.2019
- Contributed to the ongoing evaluation and improvement of program offerings based on client feedback and evolving best practices in the field.
- Improved mental health awareness within the community through participation in educational outreach events and workshops.
- Mentored new volunteers within the organization, sharing valuable insights gained from personal experiences as a Mental Health Volunteer.
- Supported efforts to reduce stigmatization surrounding mental health issues by participating in public speaking engagements and educational initiatives within the community.
- Contributed to the development of group therapy sessions focused on enhancing social skills and interpersonal relationships among participants.
- Supported individuals coping with stress, depression, anxiety, and other mental health challenges by offering practical strategies and resources.
- Promoted self-care techniques and mindfulness practices to help clients manage symptoms of mental illness more effectively.
- Facilitated crisis intervention strategies during emergency situations to ensure the safety of clients experiencing acute distress or suicidal ideation.
- Served as an advocate for clients in navigating complex healthcare systems, assisting them in accessing necessary resources for optimal care.
- Maintained accurate records of client interactions and progress towards goals, ensuring continuity of care across multiple providers.
Education
High School Diploma - General Studies
Harrison Memorial High School
Montego Bay, Jamaica 07.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Relationship building
- Verbal/written communication
- Policy and procedure adherence
- Strategic planning
Timeline
Sales Associate
American Eagle Outfitters, Inc
11.2023 - Current
Residential Youth Counselor(DSP)
Bonnie Brae
07.2023 - 11.2023
Mental Health Volunteer
Cornwall Regional Hospital
09.2018 - 10.2019
High School Diploma - General Studies
Harrison Memorial High School