Chad Shockley
Great Customer Service
Collierville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Office and Warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JNJ Express Inc
Memphis, TN
08.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Facilitated inter-departmental communication to effectively provide customer support.
Overnight Stocker
Walmart
Collierville, TN
05.2021 - 08.2022
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained inventory and ordered new supplies to meet expected needs.
Overnight Stock Associate
Kroger's Grocery
Collierville, TN
12.2015 - 03.2021
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Checked aisles for spills to complete quick clean-up.
- Unloaded arriving product stock and moved to store display areas.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Education
GED -
Benjamin L. Hooks Job Corp Center
Memphis, TN 05.2001 -
Skills
Receiving support
Multi-line phone talent
Technical Support
Relationship building
Safety standards and protocols
Interpersonal Communication
Competitive
Data Entry
Clerical Support
Flexible and Adaptable
Timeline
Customer Service Representative
JNJ Express Inc
08.2022 - Current
Overnight Stocker
Walmart
05.2021 - 08.2022
Overnight Stock Associate
Kroger's Grocery
12.2015 - 03.2021
GED -
Benjamin L. Hooks Job Corp Center
05.2001 -