Chadwick Tennard-Ferris
Houston,TX
Summary
Skilled dispatcher coordinator with experience in training new dispatchers, implementing proactive maintenance systems, and auditing dispatcher logs for accuracy. Proven ability to handle high call volumes, provide exceptional customer service, and collaborate with other departments to improve operations. Seeking to leverage strong organizational and communication skills to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Dispatcher Coordinator
HISD
Houston, TX
03.2020 - 07.2024
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
Customer Service Representative
HISD
Houston, TX
03.2019 - 07.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Cross-trained and backed up other customer service managers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Manvel High Shcool
Manvel, TX06-2015
Skills
- Route Planning
- Data Entry
- Work Order Management
- Incident Reporting
- Logistics Management
- NAPCO Security Systems
- Security Information Monitoring System (SIMS)
- Complete View Video Client
- Radio Communications
- SAP Notification Management
Timeline
Dispatcher Coordinator
HISD
03.2020 - 07.2024
Customer Service Representative
HISD
03.2019 - 07.2020
High School Diploma -
Manvel High Shcool