Summary
Overview
Work History
Education
Skills
Trucking
Timeline
Generic

Chae Bentley

Thomson,IL

Summary

Hardworking employee enthusiastic about learning automotive maintenance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Smart Service Advisor known for being valued team player and dedicated employee. Enthusiastic Service Advisor willing to drive customer service to positive heights. Responsible professional proudly promoting wide-ranging skill set, including tires and brakes. Ready to take on new position in service tech vertical market.

Also multi-talented in many different trade professions

Overview

1
1
year of professional experience

Work History

Service Advisor

Blain's Farm & Fleet
Freeport, IL
10.2021 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Handled customer issues with confidence, using knowledgeable experience to provide effective resolution.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.

Restaurant Busser

Kountry Kettle
Savanna, IL
09.2020 - 12.2020
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.

Package Handler

Powerful Living
Thomson, Illinois
03.2020 - 06.2020
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Education

Associate of Science - Automotive Technology

Highland Community College
Freeport, IL
05.2023

High School Diploma -

West Carroll High School
Savanna, IL
05.2021

Skills

  • Responding to Difficult Customers
  • Attention to Detail
  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Service Recommendations
  • Facebook
  • YouTube

Trucking

When I'm not working at Blains Farm & Fleet, I work with my uncle hauling grain for grain contracts for the Farmer he works for. Soon to be next job when I get my CDL.

Timeline

Service Advisor

Blain's Farm & Fleet
10.2021 - Current

Restaurant Busser

Kountry Kettle
09.2020 - 12.2020

Package Handler

Powerful Living
03.2020 - 06.2020

Associate of Science - Automotive Technology

Highland Community College

High School Diploma -

West Carroll High School

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Chae Bentley