Chae’La Shelton
Akron,OH
Summary
Dedicated Pharmacy Technician with proven problem-solving skills at Drug-mart Pharmacy, enhancing workflow and patient satisfaction. Expert in prescription filling and maintaining confidentiality in compliance with HIPAA. Collaborated effectively with healthcare teams to optimize operations, ensuring accurate medication dispensing and fostering positive patient relationships. Committed to delivering exceptional service and safety in healthcare environments.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Drug-mart Pharmacy
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Imaging Assistant
Summa Akron City Hospital
10.2016 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Maintained a safe work environment by strictly adhering to radiation safety protocols and guidelines.
- Facilitated seamless transitions between departments for patients undergoing multiple diagnostic tests by coordinating scheduling efforts with other healthcare professionals.
- Supported facility-wide initiatives in areas such as infection control or emergency preparedness, actively contributing to a safe and secure healthcare environment for patients and staff.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Contributed to overall department success with detailed knowledge of various imaging modalities such as X-ray, MRI, CT scans, and ultrasound examinations.
- Enhanced patient comfort by providing clear explanations of radiologic procedures and answering questions promptly.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
Education
East Community Learning Center
Akron, OH06.2011
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Prescription filling
Timeline
Pharmacy Technician
Drug-mart Pharmacy
05.2023 - Current
Imaging Assistant
Summa Akron City Hospital
10.2016 - Current
East Community Learning Center
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