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Chaillie C. Watkins III
Florence,AL
Summary
Dynamic Specialty Sales Assistant Store Manager with a strong track record in leading teams to exceed sales goals. Skilled in effective communication and customer engagement strategies, fostering lasting relationships that drive business success. Results-driven sales professional with proven expertise in customer relationship management and sales target achievement. Exceptional interpersonal skills enhance team performance and drive sales growth.
Overview
24
24
years of professional experience
Work History
Specialty Sales Assistant Store Manager
The Home Depot Inc
Florence, AL
03.2021 - Current
- Developed and delivered comprehensive training programs to enhance new employees' understanding of customer service standards and product offerings.
- Developed and maintained robust customer connections, leading to significant sales improvements.
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Managed daily operations to maintain clean, safe environment supporting customer satisfaction and employee safety.
- Directed financial management to support store operations, focusing on budget planning, expense tracking, and maintaining fiscal responsibility.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Assisted customers in product selection, enhancing overall shopping experience.
Sales Representative
McDaniel Window & Door Co.
Florence, AL
09.2017 - 03.2021
- Engaged with clients to assess requirements and implement tailored solutions that address specific challenges.
- Coordinated management of daily sales inquiries, prioritizing swift communication and effective follow-up strategies.
- Conducted product demonstrations to effectively communicate features and benefits.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Developed strong customer relationships through proactive communication and attentive service.
- Generated new leads by utilizing effective prospecting techniques, bringing in consistent new business opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Installer /Customer Sales Representative
McDaniel Window & Door Co.
Florence, AL
03.2012 - 03.2016
- Oversaw installation of windows and doors, ensuring compliance with safety standards and quality specifications.
- Resolved customer concerns regarding installations, fostering positive client relationships through effective communication.
- Trained and mentored junior installers on best practices and techniques for efficient installations.
- Collaborated with project managers to coordinate schedules and resources for timely project completion.
- Conducted site assessments to determine optimal installation methods and materials required for each project.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Led initiatives to streamline sales processes, improving overall team efficiency and performance.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Service Manager
Texas Roadhouse Restaurant
Florence, AL
11.2006 - 03.2012
- Supervised all aspects of restaurant operations, guaranteeing compliance with established safety and health regulations.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Implemented coaching strategies to enhance team skills, resulting in improved service quality and operational effectiveness.
- Developed and implemented strategies to streamline operations, resulting in reduced wait times and improved customer satisfaction.
- Streamlined inventory management practices, focusing on stock optimization and waste reduction.
- Monitored financial performance, identifying trends to improve profitability and cost control measures.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Warehouse Worker / Installer
McDaniel Window & Door Co.
Florence, AL
05.2002 - 11.2006
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Resolved customer inquiries regarding product features and installation procedures, ensuring high satisfaction rates.
- Collaborated with team members to streamline packaging processes and reduce waste.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Maintained cleanliness and organization of work areas to enhance safety and productivity.
- Assisted in loading and unloading shipments, ensuring timely processing of orders.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Education
Business Administration
University of North Alabama
Florence, ALSkills
- Sales expertise
- Relationship building
- Strong communication and interpersonal skills
- Customer relationship management
- Excellent written and verbal communication
- Sales target achievement
- Inside and outside sales
- Proficient in organizing tasks and priorities
- Effective time management
Timeline
Specialty Sales Assistant Store Manager
The Home Depot Inc
03.2021 - Current
Sales Representative
McDaniel Window & Door Co.
09.2017 - 03.2021
Installer /Customer Sales Representative
McDaniel Window & Door Co.
03.2012 - 03.2016
Service Manager
Texas Roadhouse Restaurant
11.2006 - 03.2012
Warehouse Worker / Installer
McDaniel Window & Door Co.
05.2002 - 11.2006
Business Administration
University of North Alabama