Chaimae Halimi
Aurora,CO
Summary
Detail-oriented front desk professional with strong cash handling and problem-solving skills. Dedicated to creating welcoming environments and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Royal Mansour Marrakech
Morocco
09.2019 - 08.2021
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Processed payments and handled cash transactions with attention to detail.
- Maintained front desk area cleanliness and organization for optimal guest experience.
- Assisted in training new front desk staff on procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Radisson Blu Hotel
Morocco
09.2018 - 12.2019
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed check-in and check-out processes, enhancing operational efficiency.
- Responded to guest inquiries, providing information about hotel services and local attractions.
- Coordinated reservations and cancellations, maintaining accurate records in booking system.
Education
High School Diploma -
Groupe Scolaire Miri
Morocco06.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Scheduling
- Appointment scheduling
Timeline
Front Desk Receptionist
Royal Mansour Marrakech
09.2019 - 08.2021
Front Desk Receptionist
Radisson Blu Hotel
09.2018 - 12.2019
High School Diploma -
Groupe Scolaire Miri